Forum Discussion
HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.
Over the past few days, our HN has been going down constantly every 15-20 minutes. We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....
Hello,
Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.
Thank you,
Amanda
Beam 53 is Boise, which has had good weather for a while, so it's not from that.
12.7.1 might be a couple of things:
1. Check to see that the power plug is firmly seated in the back of the modem. If it's loose, carefully push it back in and see if the problem corrects itself.
2. Make sure the other end is firmly in a wall socket and not in a surge protector or surge protecting power strip, as those might drop it below nominal power levels.
3. Also make sure the wall socket is part of a power circuit intended for lights and not heavy appliances (washer/dryer, heating unit, etc.), as those may cause a power drop as well.
Edit: If correcting any of the above doesn't fix the problem, you may need service requiring a technician.
Thanks Mark.
I've already checked both of those things thinking I might be getting a low voltage/bad connection situation. It was plugged into a surge protector and I moved it directly to the wall outlet itself. Also checked the modem's back connections and made sure everything is tight.
It doesn't matter what it's plugged into, it's still on the same schedule to go down every 15 minutes or so.
We are in southwest Louisiana....clear as a bell today.
