About southernsierra

Southernsierra, I haven't heard from you, I hope all is well!   Due to inactivity, I'm going to close this thread, but feel free to post a new thread should you have any further questions or concerns we can address!    Thank you.  -Brooke ... View more

Hi all,   I have been working with Hughesnet corporate on this issue. They issued me a credit for the termination fee and re-enabled my account.   Unfortunately I was charged a $25 reactivation fee -- but it appears they are working on getting me a proper resolution. Below is the saga of my issues:   To summarize: - $418.09 paid for equipment in September - Installer missed first appointment - Installer missed second appointment - Installer missed third appointment - Installer finally arrives after 3 missed appointments and 3 lost weekends due to noshows - Paid $60.32 on Oct 23rd for service - Internet stops working and I contact tech support to get an installer out - Paid $59.99 on Nov 23rd for service - Installer misses appointment to fix, weekend lost - Installer arrives and fixes dish - Internet works for like 1 week - Charged $192.50 for early termination on Dec 23 - Internet no longer works, I create threads on the Hughesnet community forum - Hughesnet credits me $195.50 + $60 for the issues - I was charged a $25 reactivation fee (lol - this makes no sense) and charged for Jan service for a total of $110.15 billed to me. Meanwhile, I have not had working internet in over a month. - Internet still broken   Keep in mind my main residence is 3 hours away from the property, lol. ... View more

Thanks Gabe for making that clear, you are quite helpful. I have started a new thread. Overall it just sucks though, cancelled service, no internet, $175 random charge. ... View more