About dhorwath

Corrosive -  I am able to get in to the modem on the device, is what I was saying ... View more

can't check until tonight. is there a reset procedure if it's working straight off the modem? ... View more

yes, i was able to get in.   i may also mention, this is an issue on my router as well as the hughesnet built in router ... View more

Amanda???? Haven't heard from you since Feb 10, your response was:   Good morning dhorwath, Just a heads up, the engineer on your case provided an update. He let me know that there is a planned expansion in the next 2-3 weeks for your beam. This will provide a lot of relief for the night time speeds which will continue all the way up until we release Gen5   Is anything further being done on my beam?  Can I move to Gen 5 at the same cost i have with Gen 4?  The minions have put me in a bad mood, I'm wanting to hear from you ... View more

Mr. Corrosive,   Overselling the network is understandable, as you say.  I can accept the fact that it is going to happen.  Glad to hear that Hughesnet is making profits.  The thing that makes me frustrated is that they have a new satellite.  Those of us that have had speed issues for 5+ months in my case, should automatically get moved to it and not expect to pay more or start over on a contract.  Seems reasonable to me. If I was getting the speeds that you are, you never would have seen or heard from me at all.  I would have been happy with my service and renewing it at the end of 2 years.  I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.  Until you have gone 5+ months with 1mg or less speed after expecting at least 15 or 60% of 15 at night which is what I was sold, you have nothing to bring to the post I started back in January. ... View more

ok I thought this was a forum where problems can be solved, maybe it's not.  I've heard plenty from those on this board that choose to post in defense of the Hughesnet company, and it's your perogative to post here.  However, I'm more interested in what the admins like Amanda and Liz have to say about my issue and with what can be done.  I don't know if you're having the same issue as I am, but for me, I am beyond frustrated to be locked into a 2 year commitment where the company has not held up their end of the bargain.   ... View more

I called and they were only able to get me on Gen5 for a higher cost, and under a new contract that starts over for another 2 years. The 50g plan becomes $99.99 a month plus $14.99 equipment lease for the first year, then $129.99 a month plus equipment for the 2nd year. reference # 103225893 This is not acceptable, I am willing to pay the amount I originally contracted for with Gen 4.  If in order to get the speed I was promised means putting me on Gen 5 or if it means that engineers need to fix my current service, I do not feel that I need to pay any more out of pocket to get what was promised. I feel like this is classic bait and switch, and that a lawyer would take up a lawsuite on something like this. ... View more

Amanda, Liz, anyone???? Am I a Gen5 candidate? ... View more

strange development.  Now the internet keeps cutting out, it was doing it over the weekend and now again today.  I wonder if someone is doing something on my account?  It will start working again several minutes later, or if I re-start the modem ... View more

sounds like mis-communication or a stretch of the truth on your part.  I've spoken with techs on the phone and on here, and no one thinks under 1mbps is acceptable.  I've never been told that it is, only down to 60% speed is.  For me, that would be 9mps.  Heck I'd be happy with 2 or 3, I can at least stream with that.     Amanda, anything from the engineers? ... View more

is there an option to get on Gen 5 ? ... View more

bump ... View more

Amanda, did the engineers respond to my latest test? If you want, I can be contacted at the phone number on my account. It looks like I'm stirring up a hornets nest on here with others that must be on the same beam ... View more

ran a speed check and still got 1mg last night.  Can you inform the engineers? ... View more

thanks.  I'm out of town for a few days, I'll see how it's going Saturday ... View more

It's been 3 weeks now, and there's still no speed improvement.  Seems worse, now it's under 1meg tonight.   http://testmy.net/db/2lngZ6apX What's the status on my beam? ... View more

glad it's not affecting you, but everyone's situation is different.  My wife runs a business on-line, and can't do so after 4:00 pm.  We stream movies on-line, paying for memberships to do so, but when I get home from work it's a no-go.  This has been going on since around Chistmas time.  I'll be sure to post and sing the praises if/when this is fixed.  We'll see ... View more

http://testmy.net/db/YoLA13p0g  still slow at night ... View more

thanks for the response.  I look forward to fixing this as soon as possible ... View more

thanks.  looks like I need to elevate things, not getting results here.  I'm not paying full price for this ... View more

Amanda, any word?  I'd like to discuss my account, I can be reached at the phone number on file.  If I need to contact someone else, let me know ... View more

http://testmy.net/db/o7lXacV6W  even worse tonight ... View more

I have the HT1100, and yes, ethernet to my laptop with no viruses ... View more

still slow at night.   http://testmy.net/quickstats/davehorwath so now what? ... View more

The tech came and did a re-point, he said that my signal went for 122 to 125.  He didn't think that would make much of a difference.  He said that the new gen5 satellite should help take away some traffic.  But he said my slowest speed should be around 8meg a second during prime time, not 1 or less ... View more

back to slow speed again.    http://testmy.net/db/dKQWfHG2D I'm not sure when it happens, because I'm at work, but sometime during the day the internet slows down to 1mg.  I have a tech coming out to the house tomorrow to see if I need re-pointing of my dish.  Still seems like that wouldn't be the issue, unless a squirrel is moving the dish while I'm at work and then moving it back in the mornings ... View more

here's the result this morning,    http://testmy.net/db/6zjL81Vh3 it's been like this for a week now, fast in the mornings, but when I get home from work it's really slow ... View more