About r0ttie1

All I get is neverending circles when I try to access my account info. ... View more

I have had HughesNet since just after Gen5.  The issue as I see it is out if the open. In your welcome to the Community "we have prioritized Cloud-based business applications. We have also prioritized online educational apps"  My speed issue started at the panic over the Wuhan Flu.  It bothers me because I am getting less than capped speeds and burning my data allowance at those speeds.  My speed resumes to normal during bonus hours.   I had a tech visit yesterday and he found no problems at my end.  My assumption is that it is one of two things,  1.  Hughesnet is oversold. 2.  Hughes net is capping me to give better service to other priorioties.   Here is my speedtest. https://testmy.net/quickstats/rottie1   I am paying for your 50gig service which is considerably more than I paid for fiber service with better speed. I see no resolution to this unless it comes from the HughesNet side. ... View more

My slow speed issue was escalated and after a phone call with the rep, he said he was scheduling a sevice call.  There was no discussion of cost.  Am I going to be billed for this? ... View more