About GeorgeFerguson

Hi, I am running Windows Livemail (Windows Essentials) on my PC running Windows 8.1 and have done for years and up until yesterday afternoon it was working just fine. Now I find when I open the email program it keeps on asking me for my password. Now I know the password is correct because I went to the hughesnet website and changed it. I then deleted the account in Livemail and re-installed it again with the new password. I know how to do this and the account was set up properly. That didn't work and the program is still asking me for my password. I am also getting popups telling me that "unable to send or receive, an incorrect password was entered error ID 0x800CCC92" or I get a popup telling me that "unable to send or receive messages, your server has unexpectedly terminated the connection error ID 0x800CCC0f. Here is what I have done so far to try and correct the problem but to no avail. 1. I formatted the hard drive and reinstalled windows 8.1 from a backup 2. I uninstalled windows live mail and all it's components and then re-installed the program 3. I uninstalled windows live mail and tried Mozilla Thunderbird and one other email program. 4. I formatted the hard drive and installed windows 7, didn't work so I installed Windows 10 and that didn't work. So far I have installed windows 7, 8, 8.1 and windows 10. Neither windows livemail or any other email program will connect in order to send or receive emails. 5. I have tried running the network troubleshoot problems and got no joy there as it couldn't find any problems. So now I am at a loss as to what the problem is. I tried calling hughesnet support but they aren't accepting calls due to this Covid-19 outbreak. So any help would be appreciated. Thanks in advance. ... View more

Hi Liz.   On the 8th of may my HN9000 service went down and customer support told me a tech would need to be sent out. I was told that I would be credited for the three days it would be down. Now then I thought to **bleep** with it and signed up for Gen5 and was told that it would be installed the same day the tech would have been out to fix the HN9000, so basicaly goodbye HN9000 hello Gen5 on the 11th May.   I pay my bill by direct debit, that is it comes out of our bank account. On the 12th May I saw that I had been billed for the HN9000 and fair enough it was only one day between the Gen5 installation and the the HN9000 coming out so I get that my billing details hadn't been updated in that short period of time.   So I called customer support to ask if the price difference between Gen5 and my old HN9000 and the three days without internet would be credited on my next bill and was told that this would be the case. Well on checking our bank account, guess what? I'm sure you really don't need to guess do you, sure enough no price difference and no three days without internet credit on our latest bill.   So can we get this fixed please? On the whole I am quite happy with my hughesnet service but I must say that your telephone customer support does let hughesnet down very badly.   Regards   George Ferguson ... View more

I recently upgraded from the the HN9000 to Gen 5 and so far I'm quite happy with it. The question I have is if I don't use all the 50GB allowance in the billing cycle/month, is the unused data carried over to the next month? Pretty sure I read in the advertisment that it was carried over but just want to check.   Many thanks   ... View more

Hi all.  Has Hughesnet done away with the free monthly 500MB tokens? I ask because I haven't seen it on the Hughesnet usage meter for a couple of months now. ... View more