Early Termination Fee
267 Topics
if been having problems how can I get out of contract without early termination fees is there a way
just need to get out of my contract been having problems since started tried working things out but still same slow bad service can not do anything like watch movies,or on demand dont use wifi or nothing that might take away data only ben 11 days already down to 50% of data left & thats after not being to do anything but check email & facebook please help me to get out of this with no big fees please thanks47KViews6likes51Comments
Can we just break up and go our separate ways?
It's just not working out. I don't like you that much, you don't like me...and that's fine. I come to you faithfully every day, but every day you consistently drop my packets, drop my entire connection, and send my base response times over 2000+ms. It's making it so I can't hang out with my friends from work on voice chats, pull up important documents, or just general do anything a work from home job lets me do on a daily basis. So, it's cool. I understand you overpromised and undersold. That's fine. I understand the business. Low speeds, I can deal with, but you constantly dropping my connection all day and making my response times so high that everything I try to do times out...well, it's just not working. Now, I know, I know...you had your friend the tech come over and try to fix things between us...and it helped for a few minutes, but now it's even worse between us than it was before he tried to help. So what do you say? You let me cancel and send your stuff back with no termination fee and I won't keep having a comped tech come onsite to fix an issue that's been constant since the system was installed. I know that costs you lots of money you don't want to be spending and I would hate for you to waste all of that money on techs and spare parts that ends up being more than the termination cost that will never get paid. Can we just end this relationship and go our separate ways?4.4KViews4likes8CommentsCanceling contract
I would like to have someone call as I am cancelling my service without having to pay early penalty termination fee. I've gave Hughes Net for three months and when I had call to see if I would get Hughes Net the first question I asked John the salesman which it's really sad I didn't write his last name down was if there would be a contract and he advised me no there is no contract and you can terminate your service without any penalties and the second question I asked was when it rains does the service goes out as I had Dish Network in the pass and I know how it is when you have satellite and he again told me no that they had resolved that issue and my satellite will not go into buffering like it does now or when it rains I can't watch tv or the internet and all this was misleading me as a customer just for their commissions I've called twice in 3 months because of this issue and now when I called to cancel they told me that I have 22 months left in my contract and I told the customer service rep that I was not told that if not I would've not gotten this internet service. I want someone higher than the customer service rep to contact me cause I am cancelling my devices and I'm not paying the early termination fee just because the sales rep didn't tell me the truth and he lied. In every survey that the company has sent me in ways to improve the service I've always told them the same thing I'm putting in writing and it seems that they don't read it or don't care. If somebody would call me on this issue it would be greatly appreciated. I would never recommend this company to no one as their sales rep all they worry is about their commissions and not the customer and besides that the service is terrible to slow goes down all the time and I live on a hill where there is always wind7.5KViews4likes10Comments
HATE this INTERNET!
The advertising for this internet company is VERY deceiving! I'm stuck only because nobody else services my house but I get MAYBE one movie a month on a plan I pay $70/month for after taxes. After that, I have to deal with constant hang ups or lags - sometimes every 2 minutes. I ended up buying a "dongle" for my TV & I attach my phone to it and use my mobile network to stream movies instead of using this worked internet. The only time I use Hughesnet is for downloading documents because I'm a book editor & need to get large documents several times a month. If there were a way to sue this company for false advertising, for claiming they have such good service with all of those smiling people on the website, on their brochure and... Ugh! DON'T BELIEVE IT! I've had Comcast, AT&T, and several other internet providers and bar none, Hughesnet is the ABSOLUTE WORST OF THE WORST! People here have mentioned a termination fee, & I swear, if I go to cancel & they want me to pay something like that, I'll have a fit! That's prolly why they make you autopay, so they can just TAKE what THEY say you owe when you don't pay the ETF's.14KViews4likes8CommentsSales Rep Misled. They wouldnt let me out. Equipment Failed. Do NOT use HughesNET.
I fell for the commercial hype about 5G. Called Hughes net rep to confirm my alarm company would be supported (NextAlarm). He said call was recorded so I wish someone would review the recording. He actually said that Nextalarm and hughesnet had partnered and it worked perfectly. I will spare you all the painful details about 8+ hours of tech support calls. I was told by several in tech support that this would never work due to latency causing the alarm system to constantly alert as it was losing signal with the monitirong center. Second, I asked can the sales rep can you stream netflix/amazon prime video. I was told even if you ran out of data the slower speed would allow the streaming. This was NEVER true, i even called netflex and had my account restricted to standard def. I pleaded with Hughesnet to let me out of the contract as it never worked as represented by their salespeople. I was told over and over your equipment is fine and after hours of spending time on the phone a tech came out and said atenna was malfuctioning and replaced it. It streamed some video very pixalated but thats about it and then it buffers. One highlight of the tech calls was when a tech overseas continually asked if I was currently in a hurricane after telling him the sky was clear and sunny at the beginning. The training is terrible the first line individuals have. I am always respectful and never agressive but during the call a tech said "look we are trying to run a business so we cant let you out without a fee". That really let me see the true colors of what is being taught at hughesnet. I have totally given up. My know we cant watch netflix and have had to switch alarm services. The internet is useless to us. We are just counting down the days until August 2020 when we can terminate. I feel strongly I was wronged and I dont want this to happen to others so I am spreading this message on as many outlets as possible. Nothing worse than everyone losing, just dont let their sales people do this to you...6KViews4likes14Comments
Service cancellation
I'm so frustrated this is the worst service I have ever had. It is totally useless. I feel like I have been lied to. I got this as part of a directv package and it was not explained to me about the data limits. Even before the data limits the service is so slow its not worth using. I called and complained this week and the customer service sucks worse than their internet service. They doubled my data for supposedly free but I'm sure they they will charge me in the end. My free doubled data lasted 3 days. I want my service canceled with no early termination fees. I won't someone to help me out on this. I just found out that I can get broadband and they will come hook it up this week. I am going to stop payment on the account and cut the satalite off the roof and push it off in the yard. Yall can come git it if you want to.9.3KViews4likes17Comments
Sales rep gave wrong information. I want to cancel and should not have early termination fee!
I signed up for Hughes Net less than one month ago. When I called, I was unsure if the speeds would be adequate for my husband to work at home. The sales rep told me that I could try out Hughes Net for 30 days for less than $20. I was told that if I decided within the first 30 days that HughesNet would not work for us that I could cancel and not be locked into a 2 year contract or have to pay the early termination fee. I was told that Hughes Net would simply send me a box to package and return the equipment and that we would be required to mail the equipment back, but that we would not be charged for anything more than the $19 something dollars that I had agreed to. Fast forward 26 or 27 days later...Today I called before 30 days to cancel our Hughes Net service. It is not fast enough for what my husband needs to be doing on the internet. When I called the Hughes Net customer service department to cancel, they said that I am already locked into a contract. I tried to explain to the customer service rep that the sales rep had told me that we could try it our for 30 days for $19 without getting locked into a contract, and he said that that is not true and that I was, in fact, already locked into a contract. He said that I will have to pay a $400 ETF to get out of the contract at this point. He said that he has no control over what the sales rep told me. I told him I would talk to my husband and decide what we want to do about our Hughes Net service. I talked with my husband and he said he still wants to cancel because I did not agree to a contract and he also doesn't want to pay the quoted $59.98 per month to continue with HughesNet. I should not be locked into a 2 year contract paying $59.98 per month for internet service that does not meet our needs. Nor should I have to pay a $400 ETF. I want the original sales call reviewed and I want Hughes Net to keep their word and not charge me for services that they agreed to not charge me for. They told me that I can cancel within 30 days with no additional fees and that I would not be locked in to a contract. On my end, if I decided to cancel, I would be responsible for sending back the equipment. That is all I am requesting. I want the original sales call to be honored.4.6KViews3likes6CommentsHorrible Assistance/Legal Issues
We had Hughes Net since late last year, could not get consistent wireless on any device anywhere in the house, service was slow and would drop connection constantly. I am a school teacher and had such anxiety and frustration with bad connections that I resulted many times a week in connecting to the hot spot on my cell phone with much better service. Not one time in the months that we had Hughes Net did I ever get my lesson plans completed using the service we were paying for. So for months we were paying for intetnet service that we were not even using. Not only because we were getting frustrated and disconnecting entirely, but because when we were connected it was hours of spinning and waiting for connections and loading. Modem was rebooted countless times, dozens of phone calls to customer support, multiple technicians sent to our house, all of which would give different reasons and "fixes" for the poor "service". And all the while, continuing to pay for internet service we were not receiving. But fast forward some months and frustration levels are at a maximum, so we cancel service. My mom also very calmly explained that in no way should we be charged a cancellation fee because at no time were any of our complaints competently addressed nor fixed. The representative listened to the dozens of recorded phone calls and noted the multiple times a tech came to our house, and said they will look into it. Few weeks later, $310 out of my mom's bank account. Which, by the way, was not told to us first because the representative was "looking into the matter", and that she did not have in the bank because she was switching to a new bank. So I have to withdrawl over $300 out of my account for crappy internet service that I was NEVER able to complete any of my work on. I panicked and cried and was up until 3:00 or 4:00 countless mornings preparing lessons that would have taken minutes on other services. And you want to charge ME for YOUR bad service!? We went through MONTHS of nothing being done, constant back and forths. I lost many hours of my life not having reliable internet service, waiting hours on webpages to load not to mention the hours of my mom's life that she lost on the phone with support and waiting on tech guys to show up only for them to stay for 10 minutes and basically claim we're crazy, internet is fine. I consistently tested my internet connection between 0.2 and 0.5 (on a good day) when I could have been paying much less elsewhere if that is the speed I could work with. This is my last attempt before I get a lawyer. I would also like to request all documents; internet usage: time on the internet every month, internet speeds, connectivity, amount used, times called and for how long, techs sent to my house, the contract we signed, and any other legal documents I am entitled to. I would like all of these documents for the months that we were "connected" to Hughes Net internet service.3.6KViews3likes6CommentsTermination
I entered into contract with HughesNet on January 13th, 2018. I had to place my first customer service call on January 14th due to the inability to use my internet service as agreed to in my contract. I view Netflix through a Wii device and am unable to get through a 20 minute program without atleast 6 rounds of buffering and several “unable to load” messages. My Facebook videos on my phone won’t play without constant buffering. It took over 2 hours to watch an episode of Game of Thrones on Hulu, it would play for a minute or two and then buffer for 3. I was told on that first call to customer service that they would send a tech out, the first appointment got cancelled by the technician and a new appointment was scheduled for January 25th. The technician arrived and after running some tests said that everything on their end was running fine, that he was sorry but here wasn’t anything he could help me with. I called customer service on the night of January 25th and asked to cancel my service without early termination fees since the product they were able to provide me with was not satisfactory. The CSR had me run an hour worth of tests only to tell me that my case would have to be sent to the engineering department. I sent an email on January 27th explaining my situation and asking to cancel my service without fees, I was told that they could not help me, that I would have to call in. I received a phone call from the engineering department on January 31st and was told again that I was getting sufficient speeds, that I could reboot my modem and it would start saving codes if there were any problems. I sent a message on FB, at this time I was trying any means of communication to get through to someone. They directed me to join this community so a moderator could help me. I entered into a contract where HughesNet was made fully aware of what I would be needing the service for, I was not told that the service you provide would not be sufficient to support that. I feel like I was misled by your representative. I would like to receive assistance canceling my account with no early termination fees as I have not been able to adequately use your service, at no fault of my own, since the first day of having your company as an internet provider. Thank you.3.3KViews3likes3Comments
Criminal Customer Service
I have been an UNHAPPY customer of HughesNet since August of 2018 and today is May 14th as I write this. It is so hard to get in touch with coroarate to discuss issues I have been having. I have not had working service with HughesNet more often then I had working service with hughesnet. The customer service reps told me everything from you have patchy couds in your area to, there is a slight chance of rain as to why I was unable to receive internet, at times this went on for days. The customer service resresentitives were in the Philipines telling me about my weather as I looked and told them it was incorrect,they insisted. There was no credit offered off my bill for the days I went without service. I would call and the customer service representitive I was talking to would be disconnected and I would rarely receive a call back or even worse have to recount a two hour conversation I previously had to a new resresentitive. Allot of the information I requested was undocumented. I dont know how this is a legal way to do business. I have had to call in about four times a month because my internet was so slow or off. I called to have my payment information removed from my account and requested a paper bill before canceling my service with HughesNet. I entered in to a contract buyout program and planned to go forward with that. The customer service associate I spoke with did not take my payment method off and I was charged $310 on my debit card as a early cancelation fee. I feel fees like this sould be criminal with a company like this because they have extensive documentation of how unsatified I was as a customer. When I called to get information on this and try to have the bill correted I was simlpy told there was nothing they could do. This company is terrible when it comes to the customers treatment. I WOULD NOT reccomend this company to anyone but an enemy. I have multiple incedent numbers of times I have been hung up on and spoke with customer service for hours with no avail. IE: 120038243, 120038369, 126618591 and 120582523. I was told that I would receive a paper bill for my early termination fee and I was charges $310 unannounced and now my child will not have a prom dress thanks to this detestable service provider- HughesNet. There should be a credit given to customers who have had problems like this and haven not been helped. I have tried everything to improve my quality of service( naking the nessasary changes, running tests on my system, ect) and was told "There is nothing else we can do, is there anything else I can assist you with?" I was nevr able to speak with a supervisor onany occasion. I would like to be refunded my early termination fee as HughesNet did not live up to their part of the agreement. This company puts people in contracts for flawed service then turns around and charges you to get out of a reaccouring problem, to make money because HughesNet knows their services leave allot to be desired. The customers should not be penalized because HughesNet was unable to provide adiquate internet service. I will have my service deactivated soon so if corperate would like to contact me please do! I makes me furious that with the terrible reviews this compay has againt my better judgement I took a chance on HughesNet to be yet another dissatisfied customer.2.4KViews3likes2Comments