Early Termination Fee
264 Topics
if been having problems how can I get out of contract without early termination fees is there a way
just need to get out of my contract been having problems since started tried working things out but still same slow bad service can not do anything like watch movies,or on demand dont use wifi or nothing that might take away data only ben 11 days already down to 50% of data left & thats after not being to do anything but check email & facebook please help me to get out of this with no big fees please thanks46KViews6likes51Comments
internet price
I just wrote a whole letter and it disappeard I was complaining about how they said I had to buy the equipment, then found out later , like 3 or 4 days that I could have rented it. They then said I could. that my credit was good. I was only charged $15 something the first month. the next month it was $49. something when I called I was told my credit wasn't good, after areguing with him He gave me $20 credit each month for a year. I told him I didn't want that I wanted the $15 I was promised. Then I talked to another person and after arguing she said the same thing my credit was bad. I have an excellent credit rating of 820. She gave me the supervisor and she was very rude. I have not been able to hardly understand any of them. When I took the service, they ask how I would use it. I said e mail, text and phone calls and occassional look something up. No streaming or downloading. They said what I have will be fine. The 2nd month I only had 10% with 6 days to go. They lied about that. Everytime I ask a question they just said what I wanted to hear in most cases. The guy that installed the dish put it in the farthest room from the rest of the house because it was easy for him. I ask him to put it in the bedroom which is in the middle of the house and he said no. I want to get out of this contract. I talked to another person and they said yes, they sucker you in and lie and then you are stuckl. the lady that I talked to tonight told me to try this. At least I could understand her. Your company is nothing but a bunch of liars that no one can understand. They talk so fast you can't understand any of it. The lady told you to give you the serial # of the radio as she called it because I will have to move everything to get to the router for the number on the back It is: 601711623665 Hope to hear from you and get this settled to my satisfaction.16KViews1like43Comments
Extremely unhappy!
I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my first week of service my internet was slow and lagging and I had to turn all of my families phones off of wifi because they wouldnt work. I got over that and thought hey as long as I can use my firestick I'll be okay. Well my firestick is absolutely useless and dish on demand is no more. I've had to call them 9 times in the whole month I've been a customer and 7/9 of the representatives I talked to were hateful and one even hung up on me! When I would find one who tried to help me with discounts then the next one would delete it. Then came valentine's day when they auto paid my bill out of my account even though I didnt authorize autopay. Thats not even the worst part....they charged my card for $40 over what my bill should have been! I am just so done with Hughes net and want out! I have begged for them to please let me out of my contract or give me a reduced early termination fee. My internet is somehow always used up within 2 days of my bill rolling over and token fees are killing me! I just want out and to forget this ever happened15KViews1like32CommentsHow to CANCEL: Bill increase, incredibly slow speeds (less than 10mbps download, 1 mbps upload)
I just had a terrible customer service experience using CHAT. I have saved the transcript, basically the representative refused to respond. I have never had an experience like that with any company customer service people. Did it happen because our Hughesnet internet connection is so awful? I would like to cancel this service as it has never provided the kind of connection we need and as hard as it is to believe, now it is even worse and the cost has increased, almost $150 for 50gb of data? What is the best process to cancel? I have no problem returning the modem, power supply but will need some direction on getting what is needed off the satellite dish. We do have some time left on our 2 yr contract because we do not live year round at the location but I believe any Early Termination Fee should absolutely be waived due to failure to provide any kind of adequate/usable service. Here is the transript of my extremely unhelpful "Customer Service" CHAT: Thank you for chatting with Hughes Network Systems today. 7:15:12 PM Lonna Beers> The download and upload speeds of our internet/satellite connection is not acceptable. This is the 3rd summer we have used this as our only internet access and it continues to disappoiint and underperform to a degree that is not tolerable. 7:15:17 PM Due to government regulations in response to the coronavirus pandemic, Customer Care agents in some of our centers are not able to come to work. As a result, we are experiencing longer than usual wait times. Please stay on the line and a Customer Care agent will be with you soon. Thank you for your patience during this extraordinary time. 7:15:17 PM HughesNet is currently experiencing very high network usage due to the pandemic. This means customers may experience slow service due to network congestion. We have taken steps to optimize work-at-home and education applications when possible. Please hold to speak to the next representative. Currently, wait times may exceed 20 minutes 7:15:18 PM With so many people using the internet at home, during these unprecedented times, the HughesNet network is operating at full capacity across most of the US. To improve work from home and educational activities, we have implemented the following changes: þÿ " C l o u d - b a s e d b u s i n e s s a p p l i c a t i o n s h a v e b e e n o p t i m i z e d þÿ " E d u c a t i o n a l t o o l s h a v e b e e n o p t i m i z e d þÿ " W e h a v e a l s o u p d a t e d o u r w e b s i t e t o a d d r e s s f r e q u e n t l y - a s k work-from-home applications. Please visit hninfo.us/worktips for more information. We are doing everything possible to make sure you stay connected in this challenging time. 7:15:18 PM Please wait while we connect you to a live agent. The next available agent will text you back. 7:15:18 PM Agent 3254375 Huerta, Eder joined chat. 7:15:32 PM 3254375 Huerta, Eder> Hello, thank you for contacting HughesNet support, my name is Eder Huerta, how can I assist you today? 7:17:05 PM Lonna Beers> After three summers of using Hughesnet, this is the worst. I believe my 20+ year ago dial up connection was faster. Both download and upload are excruciatingly slow. 7:17:18 PM 3254375 Huerta, Eder> If there is no answer in the next 2 minutes, I will have to end this session. 7:17:30 PM Lonna Beers> What??? 7:17:58 PM Lonna Beers> You are probably not getting my messages because our connection is so bad!!! 7:19:17 PM Lonna Beers> And then to add insult to injury I see you are charging even more this summer per month for 50gb of use. I can get 250gb from ATT for less than $50 a month! 7:19:28 PM 3254375 Huerta, Eder> For quality purposes, I will have to end this session, thank you for contacting HughesNet support, you have yourself a wonderful day. Hughes Network15KViews0likes9Comments
Early Termination Fee
I am a little confused about the wording concerning the early termination fee. Does the policy state the fee is $400 minus $15 a month for each month of service only during the first the first 90 days? Or, since I have had service since 27Jun17 , if I cancelled in May, wwould it be 400-165=$235, or something else?14KViews0likes17Comments
customer dissatisfied
i have only had this serice since March 26, 2020 and i have been trying to call to cancel it since April 2nd, no one told me when i signed up for this serice that i could not connect to my works VPN server with this service i found that out by chatting with a customer service rep, and that is the only reason i even got internet, i have had to use my cell phones hot spot to be able to work from home, i advised them that i was getting internet to work from home, no one told me about a 2 year minimum contract or about any cancellation fees the only thing i was told or asked was what kind of siding did we have on our home, i have called and called the number to cancel and noone ever answers it just keeps telling me to call back later, this is ridiculous, this service is worthless to me if i have to use my cell phones hotspot to even work, and thats not the only problem we cant watch a movie on netflix because it buffers through out the movie, we try to use our cell phones to do anything and if we have the wifi turned on it just spins and spins but if we shut off the wifi then guess what we have no problem, i want this canceled and i need someone from hughesnet to get ahold of me ASAP because im not paying another months bills for a worthless product so i can get an internet/wifi that actually works and i dont have to keep paying for something i cant even use and paying for the data cost for my cell phones hotspot. and beleive me i will tell everyone i know that this is the worst company for internet and customer service14KViews2likes20Comments
HATE this INTERNET!
The advertising for this internet company is VERY deceiving! I'm stuck only because nobody else services my house but I get MAYBE one movie a month on a plan I pay $70/month for after taxes. After that, I have to deal with constant hang ups or lags - sometimes every 2 minutes. I ended up buying a "dongle" for my TV & I attach my phone to it and use my mobile network to stream movies instead of using this worked internet. The only time I use Hughesnet is for downloading documents because I'm a book editor & need to get large documents several times a month. If there were a way to sue this company for false advertising, for claiming they have such good service with all of those smiling people on the website, on their brochure and... Ugh! DON'T BELIEVE IT! I've had Comcast, AT&T, and several other internet providers and bar none, Hughesnet is the ABSOLUTE WORST OF THE WORST! People here have mentioned a termination fee, & I swear, if I go to cancel & they want me to pay something like that, I'll have a fit! That's prolly why they make you autopay, so they can just TAKE what THEY say you owe when you don't pay the ETF's.13KViews4likes8Comments
DOES NOT ABIDE BY THEIR OWN CONTRACT!!!!!!!!!!!!!!!!!!!!!!!
I honestly dont know where to start. lets start when i started with hughes net back in january. we started with the gen4 with 10GB for $49.99..well i was having so many problems with the service that i was given an offer for the new gen5 with 20GB but i could still keep the 10GB price for 12 months as long as i pay the "activation fee" is the correct term,i always said install fee, which was about $149. sounds good right? well 3 months go by and i get charged a extra $20. i call hughesnet on thursday aug 3,2017 reference #105386086, they said that i will be credited for the extra $20 to next bill.and that i will have the promotion i was promised for the next year. they see it was taken off but there was nothing in the notes saying why it was taken off.the rep told me that i will be recieving a phone call the next morning with a supervisor to authorize all of this. next day comes. no call. so i called them again.reference number 105408235. this rep tried to tell me my promotion was only good for 3 months and that she see what she can do(mind you, on YOUR website the promotion even states for 12 months for the 20 GB is $49.99,expires end of june and i got this promotion in may).i was placed on hold.she said that she can give me a $10 credit. i said no. i want my $20 credit not $10. she placed me on hold again. her next offer was she can give me the $20 credit for the next 3 months. i said no because i paid a install fee to have this service for 12 months,why would i pay that much to only have it for 3 months. i will not accept. then she placed me on a hold again. her next offer was $20 credit for 6 months. I SAID NO I WANT MY CREDIT I WAS PROMISED. HOW IN THE WORLD YESTERDAY YOU GUYS SAID I CAN HAVE THAT PROMOTION THEN LESS THAN 24 HRS LATER SAY I CANT!!! from there i asked how much does it cost to just cancel the whole service...$355!!!!! WHAT IN TH E WORLD!!!!!!!!!!!! so i got transfered over to a rep and he apologized as i explained everything from the past 2 days. he told me that the proper adjustments were made and i decided not to cancel giving another chance because this is not the 1st time my account has been overcharged. this is actually the 2nd time. and it sucks that i am in enrolled in the autopay because why would i want to pay an extra $5 to have my bill sent to me. anyways friday night,not even raining out and my netflix just keeps buffering..maybe i used my GB? so i wait till the 2AM-8AM where you are allowed to use up to 50GB.....nope still bufferiing. at this point i am beyond FRUSTRATED. so i call right then and there. 2:46 AM eastern time. the department i need to speak with opens at 7AM. here we are this morning.i called around about 7:30AM eastern time. i spoke with 8 (or was it 9?) people this morning!!!!!!!!! some how the call magically ended when i was explaining everything. let me tell you at what point the call kept magically ending. on YOUR website, legal.hughesnet.com/subagree-03-16-17.cfm, under 3.3 pricing revisions; notices states : 3.3 PRICING REVISIONS; NOTICES. Hughes may revise pricing for any Service Plans at any time by providing notice of any price change to you over the HughesNet Service as well as written notice to your address. Hughes will endeavor to provide at least 30 days’ notice of any such change to you. In the event you do not agree to such price revisions, you may terminate your subscription (as provided herein) and stop using the Service before the later of the effective date of the price change or thirty (30) days after such notice is delivered, in which event you will not be bound by such changes. Otherwise, except as provided in Section 5.5 below, your continued use of the Service after such time constitutes your full acceptance of such pricing revisions. i was not informed about this price change which gives me the right to cancel without any fee. not to mention i did not recieve a written notice to my address. my bill was for $67.26 for August 2, 2017 and its suppose to be $47.26. the rep try telling me that my promotion fell off thats why i have to pay a early termination fee. um no. i was promised for 12 months for $47.26.there shouldnt have been any price change till next year. these past 3 days on the phone with you guys should of never happened if YOU guys didnt over charge my account for the 2nd time. the last supervisor i spoke with Mr. richard grey employee number 5230213 and reference call #105411640 (by the way was on the phone FOREVER) said he could not waive the early termination fee but take $100 off,actually that no one can......i asked him if this a billion dollar company, he responded with yes. i asked then HOW CAN A BILLION DOLLAR COMPANY CANT WAIVE A FEE DUE TO THEIR NEGLIANCE AND NO FAULT TO MINE. AND CANT UPHOLD THEIR LEGAL AGREEMENT!!!!! seriously. today is my husbands birthday and im over here trying to get the headache of a company to make things right. but its not even about my bill being messed up(again) its not about the promotions that you guys want to give me for my compensation anymore. THIS IS ABOUT MY TIME BEING wasted. TIME IS TO VALUABLE TO ME. this about you guys not having the best interest for your customers. ALL I WANT IS TO CANCEL MY SERVICE AND NOT BE CHARGED ANYTHING BECAUSE THAT IS MY RIGHT! says in your OWN LEAGL AGREEMENT. i tried calling the president but unfortunately they are only open monday-friday. so this was my next move and if it doesnt get resolved today i will spend my weekend writing reviews every where i can. starting with Bx3(since writing it out is not permitted) then if yall have facebook twiiter anything.sounds like i may just have to talk to a lawyer as well because this is beyond unfair and its sad companies try to get over on good people. i served my country and this is the crap i have to deal with as a civilian? no thank you. im sure i left alot of details out but you guys get the drift. if you guys can call or email us back about this situation i would appreciate it. -melissa hudson one fedup customer13KViews2likes26Comments
