Forum Discussion

Phadden's avatar
Phadden
Freshman
6 years ago

Service cancellation

I'm so frustrated this is the worst service I have ever had. It is totally useless. I feel like I have been lied to. I got this as part of a directv package and it was not explained to me about the data limits. Even before the data limits the service is so slow its not worth using. I called and complained this week and the customer service sucks worse than their internet service. They doubled my data for supposedly free but I'm sure they they will charge me in the end. My free doubled data lasted 3 days. I want my service canceled with no early termination fees. I won't someone to help me out on this. I just found out that I can get broadband and they will come hook it up this week. I am going to stop payment on the account and cut the satalite off the roof and push it off in the yard. Yall can come git it if you want to.
Early Termination Fee
  • Phadden's avatar
    Phadden
    Freshman
    6 years ago
    Give everyone a cancelation you bunch of liars. Your service sucks and you are scammers.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      Sounds like you're a bit upset about the service. Fortunately for you, you can just pay the fine for breaking the contract and be on your way to bigger and better things.

       

      *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

    • Phadden's avatar
      Phadden
      Freshman
      6 years ago
      Putting this in billing because I should send huesnet a bill. Why don't you knock this off my early termination fee. The technician who installed my satellite and modem drilled right through my hardwood floor to run the coax for the modom. Who does that.
      • MarkJFine's avatar
        MarkJFine
        Professor
        6 years ago
        Phadden wrote:
        The technician who installed my satellite and modem drilled right through my hardwood floor to run the coax for the modom. Who does that.

        It's 'modem' and cable/internet companies also do that when there's no other recourse.

         

        Stop lashing out about your not understanding what you bought and your own poor decisions. You're only exposing your own ignorance.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    First, I would advise that you NOT cut the satellite dish off the roof and push it off into the yard, unless you want to pay for damaged equipment that you will absolutely be responsible for paying.  Secondly, I advise you wait for the advice that will be given to you by HughesNet representative.  You're certainly free to stop payment, but you're also free to reap the rewards with doing so, like dings to your credit, if that's what you wish.  

     

    When you cancel your service a return equipment kit will be sent to you so that you can send back the modem, the power pack for the modem and the radio from the dish.  The kit will include instructions for removing the radio from the dish.   

     

    Lastly, if your DirecTV receiver is connected to your HughesNet modem it's very likely that this is what's burning through your data so quickly.  Connecting a satellite TV receiver to HughesNet is advised against because of this.  

     

    The reps are normally on M-F from approximately 8AM to 5PM EST.  They should reply within a day or two.

    • Phadden's avatar
      Phadden
      Freshman
      6 years ago
      My credit is so bad that if someone stole my identity my score might actually go up. Cancel my service you liars
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        May want to stop trolling and create one post under Tech Support or myAccount and Billing, and explain your issues like a grown up.  Calling people names won't get you very far. 

         

        *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning Phadden,

     

    Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.

     

    Our community members' suggestions are valid, and I would take them into consideration. 

     

    Your patience and understanding are much appreciated. 

     

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Hi Phadden,

       

      Thank you for your patience while your case is still under review. We'll reach back out to you once we have an update to share.

       

        Your cooperation, patience, and understanding are much appreciated.

       

       

  • BGAL84's avatar
    BGAL84
    Freshman
    6 years ago

    To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

    To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      BGAL84 

       

      The OP's request is already being handled by the HughesNet reps.  

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        BGAL84 has also copied my content. LOL.  You should create your own, BGAL. 

        GabeU wrote:

         

         

        The OP's request is already being handled by the HughesNet reps.