Worst internet service of all
I months I have been fighting with these Muppets about buffering, slow downloads etc., Every month I go no where with them and I finally got some service last month, upped my gigabits and told me the price would stay the same. I work from home and with their 1 step away from dial up internet I have came so close to getting fired because of it. I have to go to the local library to do my job. They keep saying its $400 if i terminated my agreement, so for the next 1.5 yrs I am to buffer, and work from the library because their service sucks. 2 modems later and 3 service calls and its still crap. I hate this company and others should be warned about them. Skip Hughes net if your looking. I have asked for phone and chat transcript's and they say they have no way of sending those. To let my lawyer look it over. Want Dial up internet get HughesNet. I hope the management and corporate see's this.
bill past due
Hi, just got an e-mail that states my bill is past due. It is due on 4/20/25. So how can it be past due? It does show 25.00 past due. But my bill shows 75.92 like always I have 25.00 creidts per month and it shows I used 2 out of 6 and this month using the 3rd. My bill was 100.92 and I mailed in 75.92 for 2/21/25 and that was for taking off the 25.00 creidt. My history shows you used the first 25.00 for the bill of 100.92 on 2/21/25. I don't know if I am miss understanding my payment history. My bill that I just mailed for 4/20/25 just shows I am due for a payment of 75.92. My invoice I got in the mail does not state any late fee. I hope this gets sorted out. If I owe the past due of 25.00 add it to my invoice, I do not believe I do since you used my creidt. So that I can pay it. I don't look at my bill on computer unless there is a problem. Thank You, shadowwalker.2015
Payment "reversed", service suspended and missing money....
I set up automatic payment through my bank but I didn't get the money in there before Hughesnet attempted to collect. Dang. So I went on the app to try to pay with my card instead but I couldn't. So next I use bill pay feature on my banks app to send payment. A week later my service was suspended for non payment? I called customer service and was told they reversed the payment back to my bank. Idk why because I owed the money and was trying to pay it. So I pay the bill over the phone thinking I'll get the returned payment back.....no. Called the bank. Payment was COMPLETED. There was no reversed payment or returned payment.....I want my money. I paid this bill 2x. No one can tell me what happened to the money or why it was reversed.....I'm angry. So now I might just have to try and dispute it? 😐Property tax recovery charge
There is a property tax recovery charge on my hugesnet bill. We already pay sales tax and tax on leased equipment. We aren't buying or leasing property from Hugesnet, we're buying or leasing equipment, there should not be a property tax charge. That's double taxation at the very least because we're already paying sales tax and equipment lease taxes. The property tax recovery charge/tax is not a tax required by the government for Internet providers. I'd like to know where Hughesnet gets the idea that it is. I can find no information, no law or mandate, relating to internet providers being allowed or required to charge consumers property tax.
