I was doubled charged on my last bill.
On June 22 of 2026 I was double charged on my bill. I contacted customer service and denied account credit and the lady said the funds would be deposited in 24 to 48 hours. It's been a week now ( 5 actually business days). Still no sign of the funds being sent. When I check the app it says -120 owed. How do I resolve this and get my double charge back
Cancel service
I am trying to cancel my service but am being told I can not because the person who owned the house before me is still the primary, even though we faxed in a change of ownership form 6 years ago and all the payment info and account info shows me as the owner. I am being told they never got a change of ownership and I was just added to the account. I just want the service stopped, so I can send back the equipment and not be continually charged going forward. What do I do? Customer support says they can't do anything until original person calls and cancels. I have no contact info for the original owner of our house (it's been 6 years).
I feel cheated/scammed
When we first opted into Hughesnet we were promised up to 100gb of priority and 50gb of download speed. Our download speed was not 59gb. We were promised fast WiFi we can game on and it wasn’t fast. We decide to upgrade it. So now instead of paying 60/month we’re now paying 200/month practically relying on extra tokens. I want to cancel. I don’t want to fork out 400+ for cancellation when I’ve already practically given more than that already to this company. I can send back all of the equipment needed but I refuse to pay a termination fee of 400.00. Especially after feeling so scammed. I don’t recommend.
Account suspension
Hello, I am trying to get the company to send me the last 18 months of my suspension details. They say I have used up my 180 days in the last year and I know I have not, but I cannot get them to give me the exact dates. They said they sent me an email, but I have never received such email and then they hung up on me.WARNING!
If you cancel your service, make sure you say immediately or they keep your money! I called on 2/6/26 to cancel my service and since I did not mention "now" they did not cancel, they do it on the next billing cycle which means they keep your money! I called and emailed numerous times but they denied to refund my money, I let them know this was bad business for not completing explaining the difference between the 2 cancellations. Never heard of this!NOT RIGHT!!
I cancelled my Hughes net account (got another internet provider) and disconnected my router and the thing from the dish they wanted and cannot use the internet but they are telling me that they will NOT refund a portion of my money that I paid! I am paying for a service that I cannot use!! This is outrageous! Can't use it so they keep my money!
