CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????
Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM19KViews3likes42Comments
Really tired of getting put on auto pay when i signed up for paper billing from the start.
Earlier I sent an email stating this: Hughesnet still has me on auto pay even after two past contacts to change it. And the 5-$10 credits I am to get isn't even showing on this bill. So, here is what you guys and gals do. Print me a paper bill. Stick it in a mailbox, and I will pay by the due date on said paper bill. And make sure that my first $10 credit is reflected on that paper bill. Problem solved, everyone is happy. and the response I got was: Dear Mr. Rhodus, Again, thank you for contacting HughesNet Support. Have a great day!Your case ID for this email contact is 54805198. You may receive an email survey asking for your feedback about your support experience today. Please take the time to complete the survey so we can continue to improve our services and products to better meet your needs. Thank you for your participation! Should you have other concerns, you may always connect with us through our Email or Chat Channels by navigating to http://supportcenter.myhughesnet.com or you may give us a call at 1-866-347-3292. We are open 24/7. As a result, I have scheduled a callback for you to apply the service interruption credit. Please expect a callback from one of our specialist within 24 hours upon receipt of this mail to better address your concern. If you prefer to speak with someone sooner, you may contact our Phone Support at 1-866-347-3292. Mr. Rhodus, based on our record, your account has a credit of $5 for the last 3 months. Rest assured that the credit will be applied on your account. I understand that this is regarding the credit for your account. Thank you for bringing this to our attention, your time and efforts are highly appreciated. Thank you for contacting HughesNet Support. HughesNet Support Sue Potts, Know I don't know if the lady even read my email, or had it confused with another account but back in case #53643425. I asked to be put on paper billing. I received 1 paper bill, paid with a credit card, and by next billing cycle I am back on auto pay. also within that time I received a $50 rebate check, which no one will cash. So I was told it would be used in my next 5 billing cycles as a $10 credit, which still hasn't been done. I have no idea what $5 credit Ms Sue Potts was referring to, but it's not my concern. My concern is the (5) $10 credits. that case # is 54409667. Now I'm not sure what needs to be done, but it's no way my bill will be paid by the due date of the 10th as stated on auto pay. The whole reason behind me getting on paper bill was so I would have the entire month to balance my budget around all my other bills as well. Now, if I am disconnected for non-payment on the 10th, it's because of Hughesnet's poor customer service and stupidity. I can't receive a call back on the number on the account, because I had to let the phone go due to my budget. I would do a live chat, but is tells me I am not authorized to use that service. I hope whom ever gets this will fix the problem and send me a paper bill within the week, and my FIRST $10 credit will be reflected on it. It's getting really old using all my data to contact Hughesnet and still nothing get resolved. I have been trying to reach Hughesnet since Monday but for some reason, I can't even send a email thru Email support due to an error page.14KViews1like33CommentsHow do I remove my credit card from being automatically charged?
I want to remove my card from being automatically charged every month, since Hughesnet refuses to allow customers to actually see their bill before being charged. How can I do that? I'll pay whatever fee is associated!8.4KViews1like3Comments
BILL AND PAYMENT
PAID BILL ONLINE 05/21/15 POPUP BOX ASKED HOW MUCH I WANTED TO PAY TYPED IN $125.00 WHEN POSTED TO MY CHECKING ACCOUNTTHEY DEDUCTED $250.00 FROM MY CHECKING ACCOUNT AND ON 05/28 I SAW WHRE THEY HAD DEDUCTED ANOTHER $71.70 FROM MY CHECKING ACCOUNT AND I DID NOT SIGN UP FOR RECURRING PAYMENT JUST AS I DID NOT ENTER A $250 PAYMENT HUGHESNET TOOK $321.70 FROM ME IN ONEWEEK.THEIR RESOLUTION IS TO UPGRADE AT NO COST TO ME AND LOWER MY MONTHLY PAYMENT TO $45.00 THIS IS UNSATISFACTORY, REQUEST SERVICE BE CANCELLED AND THEY TOLD ME I WOULD HAVE TO PAY FOR CANCELLATION BUT THEY CAN TAKE MY MONEY AND FEEL JUSTIFIED. AND THE SERVICES ARE NOT THAT GREAT - WAS GIVENCONFIRMATION NUMBER480273973.2KViews1like3Comments
H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.12KViews1like20CommentsFrustration with billing and this company
I am so frustrated with this comany Im not even sure what to do about it. I had two accounts with Hughesnet. We soon discovered having two was just really a waste and we cut it down to one. I then got charged a 320.00 unreturned equipment fee as i couldnt get the radio off my roof. After speaking with customer service i was told they could send a tech which would cost me 125.00. In my mind i figured i might as well so i could get the whole 320 back again. The guy who came out took down the radio and in doing so also disconnected our active one! So after an hour on hold with Hughesnet they told me they would send another tech out to get the live account up and running again but because no one would be home it couldnt be until Saturday which meant i was going a whole week with no internet. Hughesnet agreed to refund me the 125.00 fee for my trouble. I noticed in my account i now had a negative balance of 225.00 (i looked in the notes and saw they also gave me 100.00 inconvenience credit which i thought was nice. Fast forward 2 weeks.I now have my internet back up and running and i have packaged up the small radio and the transmitter and sent them back in the box they provided. I go online and not only do i still see no credit for the returned equipment but now instead of a -225.00 account balance i have a 125.00 pending charge. I called several times regarding my returned equipment. I was told they got one piece (modem) and not another (radio)!!! How do you prove everything was sent other than to say "why would i pay someone to come out and take it down if i wasnt going to send it back?". Finally after many calls they agree to manually receive the equipment and i was told to call back in 48 hours, given a case number and told that in 48 hours i can request the refund for the 320.00. Well as im sure you can imagine this did not go so easy. I just got off the phone with them after being on hold back and forth for an hour over this!!! The lady says they processed the refund but wanted me to be aware of the 125.00 pending charge that will come out of that. Upon researching this she tells me its for the technician call!!! WHAT??? I then try to explain that this was supposed to be a refund and the whole story. Another 20 minutes on hold she comes back and sees i was being refunded this fee and apologizes saying i no longer have a pending charge. Well ..hmmm i still have a pending charge (its 140 but only because i had to pay 15.00 for data tokens this morning) and the lady on the customer service chat tells me that she shows i have a 291.00 credit. WHAT? Where did that figure come from??? No one can explain but i have a feeling im never going to see the acutal 320 refund and if i do ill never see the 125 credit becuase now instead of having a negative balanc of 125 they are going to tell me they are taking it out of something else. Im so frustrated and i feel like no one has any clue what they are doing over there. I hate being like this but im so angry and none of this makes any sense.Solved7.6KViews1like13CommentsPromised a 20g plan for promotional rate. HN never promised
Was promised the 20g plan for the promotional rate. Hooked me in and charged me at there normal rate. I’ve called time after time speaking to someone overseas that cannot help. Seems like the sales people get you in and then you’re stuck with horrible internet and customer service.7.7KViews1like14Comments