help

12 Topics

Added services
Hello can someone please help me get the express repair and Norton 360 deluxe services removed from my account? I never requested them and have been told by 3 agents they would be removed also will not allow me to online in my account. Ive been charged for last 3 months (how long had hughesnet service) and am feeling really afraid I made a huge mistake getting a internet plan with them.They had my phone number, address and email all incorrect I finally found out after difficulty making my online account (was unable for 1st month) which began my doubts and now I keep being lied to about these wrongly added unused,unneeded services that I cannot afford. No supervisors??? Not good...help please. Thanks
shells1
11 months ago Place myAccount and Billing
1.8KViews
0likes
2Comments
Black screen
Had HughesNet installed a few days ago. Ever since when I am on the internet my computer screen goes black for 2-3 minutes. Sometimes the page will come back up, but usually I am kicked off the internet. Never had this problem with my previous provider Viasat. I changed to HughesNet to save money. Wish I had stayed with Viasat even if it was more expensive. I guess I get what I paid for. Cheaper price and worse service.
dej
2 years ago Place General Discussion
2KViews
0likes
1Comment
H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.
ktautomotive
3 years ago Place myAccount and Billing
12KViews
1like
20Comments
Hacking
Is there a way to check to see if your iPhone has been hacked.
Solved
Nan3
4 years ago Place Tech Support
2.2KViews
0likes
1Comment
No commitment
I got 5o G internet when I click n my sevice it says no commitment what does that mean
Abbiebirch62
5 years ago Place Products and Plans
6.7KViews
0likes
5Comments
Help Please
Because of covid-19 I now have 2 kids at home who need the internet for schoolwork.My problem is i owe a past bill of $45 thats due now. The chat room person told me i couldnt get one. I told them I could pay the total on april 3 but still they wouldnt help....i understand there are rules and bills have to be paid...but in light of whats going in the world today why cant hughesnet give people a break like other companies? there extra cost for families now with kids being home some peope cant work ect..... im just asking for a couple of weeks....
frutl00pz
5 years ago Place myAccount and Billing
5.1KViews
0likes
3Comments
$100 Gift Card
How do i get my $100 Gift Card, that i was promised by the salesman?
C7
7 years ago Place myAccount and Billing
3.6KViews
1like
0Comments
New plans - price way up - data allowance way down...help?!!
We have had HughesNet for almost 2 years - was really tough to adjust to NOT having broadband, but we have been able to do pretty well. I look now and see that the plans that "our area" qualifies for and am in shock! Right now we have Gen 4 Ultra - 50GB Data and 50GB Bonus bytes. Now it looks like there IS not equivalent - the highest amount of Data is 30GB and the price went from $89 to $129? Wow - this is bad. I was never given the option of upgrading to Gen 5 - guessing that location matters - we are in rural North Carolina - and did not know there was a newer (and better??) modem that we could be using? Really need some help here - living on a fixed income, this is rapidly pricing itself out of our possibility. Can someone advise me? I would say I would call but that has been a lesson in torture - obviously the 'help' people - english is not their first language - and frustration mounts pretty quickly when simple things are constantly misunderstood. So starting here, hoping for some good info! Thanks! Trish
Solved
tryshz
7 years ago Place Products and Plans
8.4KViews
0likes
7Comments
How to get tech support to listen?
My dish is loose. It will move a little left or right by touch, a strong wind, or apparently at will. I tried to explain this to the tech support people via phone, but they don't seem to listen. The result is that my signal strength that was running in the high 90s to 100 is now hovering in the mid 70s and sometimes lower. When it gets lower I go out and move the dish a little until I get the best reading on strength. I need a tech to come out, realign the dish and then secure it, but I can't get tech support to understand this. Why? They have had me reset the modem and then gave me some BS reason that the problem was due to bad weather in Idaho. All the while I was trying to get them to understand that the problem is with the dish alignment and it moving. How hard must I bang my head into the wall before the listen?
Solved
Ken_king
7 years ago Place Tech Support
8.6KViews
0likes
16Comments
Feel like I was overcharged for my first month of Hughes internet coverage
When I called the customer support to get internet service through them the customer support had repeatedly told me my first month's bill would be $19.95 even, with no other charges. I was charged the $19.95 on 1/25, and I had only put $20 into my bank account for the first month. Later on 2/01 I was charged an additional amount of money that is not explained, nor was I told that I would be charged again. Since I had no other funds in my banking account at the time of the unspoken, unannounced, unknown about 2nd charge. My account became overdrawn. Now my account is in the negative. I also now have $40 extra to pay out for an unannounced improper second billing for the 1st month. I would like to be compensated the $40 I have been burdened with because of the hugesnet company in my words, fraudulently charging me. I would like some answers from customer support and hopefully straighten this atrocity done unto me out. Thank you for your time
Jessman00788
7 years ago Place myAccount and Billing
8.3KViews
0likes
11Comments