HATE this INTERNET!
The advertising for this internet company is VERY deceiving! I'm stuck only because nobody else services my house but I get MAYBE one movie a month on a plan I pay $70/month for after taxes. After that, I have to deal with constant hang ups or lags - sometimes every 2 minutes. I ended up buying a "dongle" for my TV & I attach my phone to it and use my mobile network to stream movies instead of using this worked internet. The only time I use Hughesnet is for downloading documents because I'm a book editor & need to get large documents several times a month. If there were a way to sue this company for false advertising, for claiming they have such good service with all of those smiling people on the website, on their brochure and... Ugh! DON'T BELIEVE IT! I've had Comcast, AT&T, and several other internet providers and bar none, Hughesnet is the ABSOLUTE WORST OF THE WORST! People here have mentioned a termination fee, & I swear, if I go to cancel & they want me to pay something like that, I'll have a fit! That's prolly why they make you autopay, so they can just TAKE what THEY say you owe when you don't pay the ETF's.13KViews4likes8Comments
H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.12KViews1like20CommentsSample 30 recent testmy.net tests- SLOWWWW
I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+)Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. The tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable. Also, my Nord VPN has been disabled. My name is George Jelaco, havefaithnow@att.net. Here are the results: Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Sun Jan 30 2022 @ 8:00:04 pm UP 824 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us wFJHLmTtz Sun Jan 30 2022 @ 7:59:42 pm DN 1.1 MB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us Z_HBc8Pxm Sun Jan 30 2022 @ 4:32:42 pm UP 704 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us -7p74NAJo Sun Jan 30 2022 @ 4:32:21 pm DN 2.1 MB 2.43 0.3 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us qtjoa5eRF Sat Jan 29 2022 @ 7:17:39 pm UP 256 kB 0.32 0.04 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us xPXXVlqbg Sat Jan 29 2022 @ 7:17:28 pm DN 1.4 MB 1.09 0.14 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us B3tJCJr~~ Sat Jan 29 2022 @ 12:35:39 am UP 696 kB 0.86 0.11 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us Do3PNqdQJ Sat Jan 29 2022 @ 12:35:21 am DN 2.3 MB 2.38 0.3 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us ghAQJDYOc Fri Jan 28 2022 @ 11:27:26 am UP 808 kB 0.58 0.07 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us 6kJexoOZ9 Fri Jan 28 2022 @ 11:27:06 am DN 2.1 MB 2.52 0.32 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us kw3kKP_AC Thu Jan 27 2022 @ 9:04:55 pm UP 752 kB 1 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us GdkQQirf7 Thu Jan 27 2022 @ 9:04:40 pm DN 1.5 MB 0.79 0.1 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us Iw-QE2_dH Thu Jan 27 2022 @ 4:25:44 pm UP 824 kB 0.96 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us dPWGrtivI Thu Jan 27 2022 @ 4:25:27 pm DN 2.3 MB 1.66 0.21 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us gea-jXrxD Wed Jan 26 2022 @ 10:39:46 am UP 784 kB 1.27 0.16 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us THJ8tRBbC Wed Jan 26 2022 @ 10:39:30 am DN 2.4 MB 2.53 0.32 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us qa-Eo~~GP Tue Jan 25 2022 @ 5:07:33 pm UP 856 kB 0.85 0.11 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us YxQ9TPbaF Tue Jan 25 2022 @ 5:07:15 pm DN 21.1 MB 10.94 1.37 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us N_NU2H9jc Sun Jan 23 2022 @ 9:23:01 pm UP 256 kB 0.33 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us SOQjBJi5N Sun Jan 23 2022 @ 9:22:51 pm DN 1.6 MB 0.73 0.09 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us MuPnxCeR1 Sun Jan 23 2022 @ 9:00:37 pm UP 256 kB 0.28 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us 5thepADIE Sun Jan 23 2022 @ 9:00:27 pm DN 2.3 MB 1.02 0.13 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us bgQZjWvBS Sun Jan 23 2022 @ 8:47:14 pm UP 744 kB 0.4 0.05 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us Fb0G1FKpE Sun Jan 23 2022 @ 8:46:49 pm DN 480 kB 0.48 0.06 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us YuMikQ5wT Sat Jan 22 2022 @ 12:01:45 am DN 23.8 MB 21.73 2.72 His Name is JESUS 8.7342E+13 hughes_network_syste 60------us 1GOtFP~jb Thu Jan 20 2022 @ 11:59:09 pm DN 1.5 MB 8.04 1 His Name is JESUS 1.14478E+13 hughes_network_syste 60----mountain_cente A6NIibqN4Solved6KViews1like10Comments
