15KViews0likes7Comments
HATE this INTERNET!
The advertising for this internet company is VERY deceiving! I'm stuck only because nobody else services my house but I get MAYBE one movie a month on a plan I pay $70/month for after taxes. After that, I have to deal with constant hang ups or lags - sometimes every 2 minutes. I ended up buying a "dongle" for my TV & I attach my phone to it and use my mobile network to stream movies instead of using this worked internet. The only time I use Hughesnet is for downloading documents because I'm a book editor & need to get large documents several times a month. If there were a way to sue this company for false advertising, for claiming they have such good service with all of those smiling people on the website, on their brochure and... Ugh! DON'T BELIEVE IT! I've had Comcast, AT&T, and several other internet providers and bar none, Hughesnet is the ABSOLUTE WORST OF THE WORST! People here have mentioned a termination fee, & I swear, if I go to cancel & they want me to pay something like that, I'll have a fit! That's prolly why they make you autopay, so they can just TAKE what THEY say you owe when you don't pay the ETF's.13KViews4likes8Comments
H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.12KViews1like20Comments
Dish DVR Hopper and HN
I want to understand how the DVR uses my data or when not use it. If I record a live show and go to another channel is it using my internet? How about recording a program at a later time? Using on demand... Any help on saving internet would be great!Solved11KViews0likes7CommentsModem still not working
So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go off and the power light stays on for about 30 seconds then all lights go off and it starts that process all over. There is no connection at all! The modem/router just keeps cycling through the lights. I have checked all visual cables and connections and nothing is chewed or disrupted. I have not had internet for about a month now. This is ridiculous, and I am not planning on paying $95 to have them come fix the problem. I would rather cancel my service!Solved7KViews0likes12CommentsSample 30 recent testmy.net tests- SLOWWWW
I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+)Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. The tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable. Also, my Nord VPN has been disabled. My name is George Jelaco, havefaithnow@att.net. Here are the results: Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Sun Jan 30 2022 @ 8:00:04 pm UP 824 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us wFJHLmTtz Sun Jan 30 2022 @ 7:59:42 pm DN 1.1 MB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us Z_HBc8Pxm Sun Jan 30 2022 @ 4:32:42 pm UP 704 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us -7p74NAJo Sun Jan 30 2022 @ 4:32:21 pm DN 2.1 MB 2.43 0.3 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us qtjoa5eRF Sat Jan 29 2022 @ 7:17:39 pm UP 256 kB 0.32 0.04 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us xPXXVlqbg Sat Jan 29 2022 @ 7:17:28 pm DN 1.4 MB 1.09 0.14 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us B3tJCJr~~ Sat Jan 29 2022 @ 12:35:39 am UP 696 kB 0.86 0.11 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us Do3PNqdQJ Sat Jan 29 2022 @ 12:35:21 am DN 2.3 MB 2.38 0.3 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us ghAQJDYOc Fri Jan 28 2022 @ 11:27:26 am UP 808 kB 0.58 0.07 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us 6kJexoOZ9 Fri Jan 28 2022 @ 11:27:06 am DN 2.1 MB 2.52 0.32 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us kw3kKP_AC Thu Jan 27 2022 @ 9:04:55 pm UP 752 kB 1 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us GdkQQirf7 Thu Jan 27 2022 @ 9:04:40 pm DN 1.5 MB 0.79 0.1 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us Iw-QE2_dH Thu Jan 27 2022 @ 4:25:44 pm UP 824 kB 0.96 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us dPWGrtivI Thu Jan 27 2022 @ 4:25:27 pm DN 2.3 MB 1.66 0.21 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us gea-jXrxD Wed Jan 26 2022 @ 10:39:46 am UP 784 kB 1.27 0.16 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us THJ8tRBbC Wed Jan 26 2022 @ 10:39:30 am DN 2.4 MB 2.53 0.32 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us qa-Eo~~GP Tue Jan 25 2022 @ 5:07:33 pm UP 856 kB 0.85 0.11 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us YxQ9TPbaF Tue Jan 25 2022 @ 5:07:15 pm DN 21.1 MB 10.94 1.37 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us N_NU2H9jc Sun Jan 23 2022 @ 9:23:01 pm UP 256 kB 0.33 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us SOQjBJi5N Sun Jan 23 2022 @ 9:22:51 pm DN 1.6 MB 0.73 0.09 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us MuPnxCeR1 Sun Jan 23 2022 @ 9:00:37 pm UP 256 kB 0.28 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us 5thepADIE Sun Jan 23 2022 @ 9:00:27 pm DN 2.3 MB 1.02 0.13 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us bgQZjWvBS Sun Jan 23 2022 @ 8:47:14 pm UP 744 kB 0.4 0.05 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us Fb0G1FKpE Sun Jan 23 2022 @ 8:46:49 pm DN 480 kB 0.48 0.06 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us YuMikQ5wT Sat Jan 22 2022 @ 12:01:45 am DN 23.8 MB 21.73 2.72 His Name is JESUS 8.7342E+13 hughes_network_syste 60------us 1GOtFP~jb Thu Jan 20 2022 @ 11:59:09 pm DN 1.5 MB 8.04 1 His Name is JESUS 1.14478E+13 hughes_network_syste 60----mountain_cente A6NIibqN4Solved5.9KViews1like10CommentsInternet - Modem Not Working
Went to bed around 11 pm last night and internet was actively working. Woke up this morning with no internet and router issues. I have power cycled the modem numerous times with various amounts of time (up to 5 minutes) between off and restoring power. Called tech support and while the guy was nice enough; it was obvious he was responding off a checklist troubleshooting system. I.E. - Not actually a "tech". Asked for a hard reset on HughesNet's end. Tech "was unable to get it to work". Tech then cited a secondary possible cause for lack of service as being weather interference. Yes, it's dreary and raining here but I've had service work through durn near tornado like conditions without a hitch. It's not weather interference. Modem powers up, acts like it wants to do it's job and connect but is unable to do so. So, it resets itself and tries again. And again, and again, and again. We did have some awful thunder and lightning storms last night. It is my fear that the modem was "zapped" by lightning. Since I was unable to reach an actual tech via phone, I'm hoping to reach one here. How do I confirm or deny my fears? If my suspicions are accurate, how does this get resolved? I run two businesses from home (mine and my husband's) and the internet is an integral part of operations. I can not afford for the internet to be inoperable like this. Please help me rectify this situation. Thanks in advance for your time and consideration. ~ The Crenshaw FamilySolved5.3KViews0likes3Comments
Multiple Disconnects, Awaiting Engineers >5 weeks, Misrepresented Speeds
1) I have contacted HughesNet Tech Support multiple times. Each time, it is due to the internet either being down completely or being spotty, ranging around 1-6 mbps. Each time, the issue is temporarily resolved only to fail again soon thereafter. 2) In addition, despite being assured multiple times over the phone that I would receive credits to my account for the lack of service, I have not received them. 3) Furthermore, when trying to call billing, my call is always disconnected after being patched through to the service representative. 4) The invoices are minimally informational and do not clarify where the > $20 added to my account each month is from. 5) After speaking with TechSupport, I was referred to the engineering team who has yet to contact me despite my calling many times to follow-up on their addressing my internet problems. 6) Despitenot having internet service for the majority of my 4 monhtswith HughesNet, I have paid hundreds of dollars. 7) Each time I am contacted by Customer Service after submitting surveys following Tech Support services, I am told there is nothing that can be done to resolve theissue but wait for the engineering team. 8) Over the phone when first establishing service, I did not verbally agree to automatic payment renewal. I would like to open a case on this and have the audiofile scrubbed to verify this took place. I've been directed by Customer Service to create this community thread in the hopes that the internet issueswill actually be resolved. Moderator, please address each issue as it is numbered in this thread.4.9KViews0likes4Comments
