Ht2000 keeps rebooting
A few days ago I turned on the power to my ht1100 and it remained dark. I called support and after some diagnosis they sent me an ht2000. After an hour of power the lights would come on for 10 seconds then off for 30 ad infinitum. Tried it several times, same thing. Support sent me a second modum same thing. Today after speaking with support they are sending a third modem. I'm thinking unless this is common failure something else is likely the problem. Mabe the antenna or coax, a short? Don't see how, but what do I know, lol. Just looking for a little guidance. Thanks, Bill
Increasingly Frequent Lag
Hi 👋🏼😊 Over the past month or so, I've been having sooo much lag. Not storm related; it's happening on perfectly clear days and nights. I do stay "in the red" on my anytime allowance, but the slowdowns have never been like lately. The lagging happens when my data refreshes for the month, and for the "free" data after 2am. Happens on all devices. The only thing that's changed is we added a Roku tv probably 3 months ago. But it didn't seem to cause any issues. It's completely unplugged as I'm typing this and the lag is current. I don't know if something possibly needs checking or what's going on. My router is an HT2000W. Thank you 🤗 ETA: Even mobile games I've played on Hughesnet for years are struggling to let me sign in due to the lag (doesn't happen on mobile data) We don't have any "smart" appliances possibly causing the issues, either. Thought these additional add ons might possibly help diagnose 🫣
Can't access modem control center
I did read some similar discussions on this here, but I don't see a solution or even how to understand what is happening. I can access 192.168.0.1 from my iPad and from my Android phone. However, I cannot access it from Windows 11 OR from Linux on my laptop(s). I think that I was able to do so in the past. It's not a browser issue -- I cannot PING 192.168.0.1 from Windows 11 or Linux. In both instances I can access 192.168.42.1 (the admin page), however. I find this really puzzling. It seems as though something is preventing the bridge from 192.168.42.x (lan side) to 192.168.0.x (modem side) -- but this is only being blocked on my Linux and Windows 11 computers, not on Android or iPad. The problem is true whether I connect via wifi or ethernet. If anyone has figured this out, I'd appreciate knowing. I would have expected more issues getting access with my Android phone or my iPad than with my computers. And, as I mentioned, I think it worked in the past (as I made settings changes, such as turning off the 5 gz radio and providing custom DNS settings). I don't remember using the iPad or Android to do this, although it was awhile ago. (And, of course, the actual settings are accessed via 192.168.42.1, which I CAN access via my computers.) There is also the fact that my system is down, but that is a problem awaiting onsite tech support ...Need to cancel with no ETF
I have been writing to you by mail, online chat, phone, and B-- complaint since we signed up for your service and we still have gotten nowhere. We sent screenshots of all the downtime and problems we've experienced with our service from day 1. We want out of our contract without penalty and have been patiently requesting this since early last year. We were lied to about the service tier we purchased and what it included versus the lower priced package. We have not received what the higher price package promised, and we have provided evidence of this numerous times. The representatives tell us what to do to fix the issues and we have tried each one. The representative we have been in contact with on the B--complaint keeps saying there is no record of any of our correspondence by phone, chat, or otherwise. He also said that our dish showed as misaligned and kept wanting to send someone all the way out here. It seemed ridiculous to me because that would cost the company more than just letting us out of our contract which was never honored by your company from day one. I finally said sure, I will schedule them to come out but if that didn't fix our issues than we need to start arbitration. So, I contacted the online chat to schedule. The first one just "hung up" on me and the second one was very rude saying our dish was perfectly aligned so we could not schedule a representative to come out. She then "hung up" on me and they called my boyfriend who is named on the account. The rep he talked to ALSO said our dish was perfectly aligned and his "fix" (they all seem to have one) was that we need to turn the modem off every 24 to 48 hours and should have been doing that the whole time. Nobody ever told us this of course. So, again, we tried their "fix" and put the modem onto a timer to go off every night. Same problems. No fix. We have had to pay for Frontier internet this entire time we have had HughesNet so that every time the HughesNet goes out we can switch back to the Frontier. Keep in mind, our Frontier internet only provides 6MB service, yet it often works better than our HughesNet which usually provides 180MB or so. We've explained from the get-go that we spoke at length to the woman on the phone when we signed up about what would happen in rain and snow. She insisted it may slow down a bit but not to where we would notice. We laughed because we were like "yeah, even if it slowed by 50 - 75% speed it would STILL be faster than our Frontier's 6MB service!" She never said no, it would absolutely shut down completely in wind, snow, rain, and have latency so bad you can't do a Zoom meeting or play simple phone app games even when the weather is great. We bought the higher tier package because it said we could stream HD, do Zoom meetings on higher quality video, play streamed games, etc versus the lower priced tier that said we couldn't do those things. We did our due diligence before signing up to be sure of good internet regardless of weather. If our internet service was good from HughesNet and we were just people trying to renege on our contract for no good reason, we certainly wouldn't be paying our bill month after month patiently waiting for a resolution AND paying for Frontier 6MB internet the ENTIRE time and still paying for it to this day. Name one good reason we would still be paying for our Frontier 6MB internet these 13 months if our HughesNet was reliable?? I've already read the contract, and know we have the right to be granted out of our contract with no ETFs due to deception and broken promises on your end. We've done everything on our end. How do we get out?? We've tried online chat, phone, postal mail, B-- complaint, and here. I read here on your forum that it is up to your reps on this forum as to whether or not you "believe" what we are saying. Does this mean you are independent parties? Thank you
