performance
656 TopicsNotifications page is blank...
When I click on the notifications icon and it opens the page, the notifications show for a split second, then disappear. They used to work, but they haven't for the last few days. I've tried turning off all of my browser extensions, but it made no difference. This is on both a Windows PC and a Mac. I use Microsoft Edge on both. This is minimized so the picture wouldn't be huge...28Views0likes5CommentsHorrid speed and connection issues
Can someone please run a diagnostic test on my equipment? Like, before I run out of priority data. I’m at less than 40gb left!! Since getting service in October my priority data and standard data have always been slow.Priority data and standard data are always the same speeds and I need to prove it. I posted this Friday, and tonight with updates! Due to my internet being slow or out means even my hp pc and hp laptop do not give me the option to message or even reply to a PM! I just updated on my priority data, and 30 minutes of online gaming I went from 20% used all the way up to 80%. We have ran 5-6 devices throughout the weekend, and was fine until the game for 30 minutes? Is that normal? I pay for fusion and feel like I’m not getting that. Ran speed tests on testmynet and they say 97% of the WORLD has BETTER internet than I do. It also says my average is lower than hughsnets average? How/why is that? Should your subscribers not have minimum speeds at your average on standard and faster on standard? Now onto the original post … since October 29th, I have had nothing but issues with speed and outages. Ive been told by a tech that my boxes were too far apart. I’ve literally spent over 5 hours with customer support chat and fusions tech department, I have spent hours upon hours of troubleshooting. I have over 5 reference calls and I’ve been a customer only 3months and a few days! Its unfortunate how quickly we use data and I’m no expert but the slow speeds contribute to that! Just had 2-3 days of NO internet at all. I’ve had LTE blackouts, and no service BUT THE APP SAYS EVERYTHINGS perfect. Even when I’m on the app and supposedly have no dead zones and excellent signal quality! I have called customer service numerous times, and am told “your out of priority data” I have spent so much money on data tokens trying to see if that helps but it doesn’t and I went thru 20 on Thursday, in less than an hour! I don’t know how seeing as the internet was out all day! Please help us! My daughters dual enrolled in college and unable to get high school or college homework done due to the fact internet working properly only 1-2 days a week. I can’t send out invoices for my customers, I can’t even get on the satellite page to look at the system issues because my internet is constantly down. I have been through about 30 hours on the phone, got sucked into a special plan that was going to cost me 250 dollars a month and still dealt with the slowest internet ever when it works, with zero help from customer service and the fusion department. I have stated in phone calls over and over and over that there’s something actually wrong with the equipment but nobody actually helps! It’s not even guaranteed a tech will be scheduled or anything gets processed and full notes taken correctly when I waste my time troubleshooting for hours, and still have no solution. I can’t have these issues! maybe I just need new router and modem?! I know that I have a lot of devices on it but even when I use 1 item at a time I still have issues with speed and performance. I do have a mesh node, but the WiFi signal tests say I have excellent signal but I can’t do anything online. I have had issues since October 29th when the installation guy said there was a problem with installation. The last tech told me there was nothing that he nor hughsnet could do and did not replace any equipment even tho the lady at customer support said a box needed to be replaced, tech asked why but never replaced anything! I could go on, but if you look at my account you’ll see all the calls and troubleshooting.225Views0likes12CommentsIssues with community redesign
I posted this under Your Thoughts on the Community, but I thought I'd post here too, because the only sections that appear on the latest posts list are Tech Support and Account and Billing. [1] Community guidelines are missing There's topic with that title under "About the community," but the guidelines are gone. [2] Latest Posts List The Latest Posts list only shows posts from Tech Support and myAccount and Billing. A recent post under Your Thoughts on the Community isn't visible on the Latest Posts list. Would it be possible to add all the sections to the list? [3] Reporting OPs It seems we can only report replies. Why can't we report original posts?392Views0likes5Comments- 388Views0likes33Comments
Home phone doesn't work. Tells me check internet
I don't have cell phone so the house phone is my only way to contact anyone but it hasn't worked in over a week .I have to call and refill medication and can not. Every time I get the chatbot and start to talk to someone on msg my Internet blanks out and it cut off my msg and I have to start over it's been about 5 or 6 times my phone won't work I don't no what to do428Views0likes2CommentsHughesnet is a scam
I have been using hughesnet internet for the past 4-5 months now on the fusion plan. I called tech support to ask if the fusion plan was available in my area and they said yes. After setting up the fusion modem and the booster, I have had nothing but problems. Paying 120 dollars a month for "low latency internet" when I am getting 500+ms on average. I called multiple times and it took 4 phone calls to get a technician out here to "replace the radio" because one of the tech support on the phone barely spoke english and didn't take any notes during the phone call which is completely unprofessional. After the technician came, he spent 6 hours to replace the radio, and the fusion modem, turns out the modem that was given to me was an outdated product, and this whole time I was being charged for a service that they did not give me the hardware to support it. They did not tell me, nor the technician that it had to be replaced. After the technician tried to get it set up, he couldn't get the software to properly setup and said it was an issue on hughesnets end. He told me he had been working for hughesnet for years and its one of the worst isps in Michigan. After all of the troubleshooting he couldn't fix the problem, and said it was in the hands on hughesnets engineers to fix on their end, its been a week and it is still not fixed. This whole time we have been charged 120 dollars a month for the fusion plan AND WE ARE NOT GETTING IT. We have been scammed and I know for certain they will not get this fixed. And I have no hopes for calling support because half the people there are mindless and speak broken english, the technician who was here to help said it himself, that the people in tech support dont know what the **bleep** they are talking about. I am tired of this being used by this isp for money and getting horrible support overall. This is the worst experience I have ever had with any internet source provider and they are asking for 400 dollars to cancel. DO NOT BUY HUGHSNET, IT IS A SCAM.Solved2KViews2likes16Commentsht2000w obtained by not registeration
swapped plans or something a while back, got sent a new modem, tried never got through connecting it up, kept using old modem. now have time to swap out old modem for new one. and i got the GPS coordinates done. but now it is stuck on "registration" during install. around internet says something about a sbc.cfg file and sbc.bin file i might need? never obtained one in email, or other. who, what, when, were, how... what do i need to do to get this new modem up and going?203Views0likes3Comments- 118Views0likes2Comments