performance
690 TopicsNew Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help. Kind of stinks since it was just installed yesterday. Anyway, last speed test I ran was 1.1Mbps down. Sheesh. Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at. http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety In case this can help.... I am pointed at: Satellite NameEchoStar-19-NAD Gateway ID8 Beam ID55 Outroute ID7 Thanks for the ear. ThomasSolved98KViews2likes296Comments
Speed issues, can't stay on chat for Help
Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a few times. I have no phone here, need assistance please. Should I email?Solved40KViews0likes123Comments
Playon having issues with slow download speed?
I have tried to find a solution to actually be able to use our HNS service for something other than just emial and very light browzing (no videos). It was suggested here that Playon could be a solution - to download during the early morning so as to have better performance due to less traffic and to not affect our daytime data cap. I am now working with Playon Tech Support (who have been great) to understand why that is hit and miss. We are able to download maybe one or two shows and then due to stalls and buffering the recording stops. This happens to at least 50 percent of the attempts. Sometimes we have to try several days to download a single one hour show. Meanwhile, each attempt takes away data from our allotment. This is all being done after 2am and before 8am. Ugh. Anyone here have any advise or experience with this? Thanks38KViews0likes79Comments
Slow Netflix download after receiving and installing new hughesnet router
We download netflix videos during our bonus period. In the past, I could download 4 to 6 videos from 5 am to 8 am. Now, I can barely download 1, 45 minute video from 6:30 to 8:00 AM. This problem started after I had complained of extremely low download speeds (less than 1 MBPS). I called tech support and they sent a technician who replaced the hughesnet router. Download speeds now average 10 MBPS, much better than the past, but not when I try downloading from NetFlix. Any idea of what might be happening? Thanks,Solved33KViews0likes5CommentsCommunity notification emails have stopped.
The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no email notifications to accompany them. I've reset the Community email notification settings, but that didn't make any difference. Thanks.Solved33KViews1like99Comments
Gen 5 speeds extremely slow
I apologize in advance for my lack of knowledge in computer usage but I have been with Hughes Net for over 3 years. I recently changed to the Gen 5 upgrade. Ever since I set up my modum, it takes forever to open web pages. I had a lot morfe success and smoother service before I switched. I even bought a new laptop thinking it was my computer. No change. I have run several speed tests on HughesNet and also on the testmy site. My problem is that there appears to be no way for me to connect a LAN cable to my new laptop nor am I able to purchase a new type of cable just to do these tests. What is interesting is that I did the testmy with my wireless laptop and my speeds were only in the 6.6 Mbps range and when I hooked my old laptop up to the modem with the LAN cable the speed was 12.5 Mbps. The thing is that I use my wireless laptop all the time. I shouldn't have to connect my HughesNet "wireless" modem with a LAN cable to get the speeds I was getting before I upgraded. What suggestions do you have for me? Thank you.Solved31KViews2likes10Comments
Gen 5 Problems!
We just received our our Gen 5 service yesterday (50GB plan) which is supposed to give us better speeds compared to our congested Exede service. Unfortunately, we were only getting speeds of 0.28 Mbps download and 1.0 Mbps upload. I called tech support twice yesterday. The first call they told me that 5 Mbps download was about the best I could hope for. The second call (with 0.28 Mbps download) they PROMISED me that my speeds would increase to 25 Mbps within 24 hour. Well, it's 24 hours later and my speeds are hovering around 3 Mbps download. I've very disappointed in the new service and am ready to cancel and go back to Exede. Is there a better way to get tech support than calling in?Solved29KViews0likes24Comments
I cannot use the on demand channels on my dish tv
I had dish and hughesnet internet bundle installed in early September and have not been able to use the on demand feature because it keeps stopping to buffer every three minutes, or less. I have been on the phone with both Dish and Hughesnet a dozen times but they keep passing the buck or ignoring me. I spoke to a local installer who said he would have to talk to his office and call me back, but he never called. The last rep I spoke with at Hughesnet said the problem was with my tv. Because it wasnt connected wirelessly. Im so frustrated and unhappy with this situation. If it's just the case that Hughes net doesnt work like they promise it will then someone should just tell me that and let me out. I'm paying wat too much for this bundle to only get 75% of it especially since the feature I most want to use is the one that doesnt work.Solved28KViews0likes6Comments
Connection Problems- Only with AOL
The problem started a week to 10 days ago. I can not connect to AOL via my hughes Gen5 connection. We both use aol mail (yes, I know there are better options, and I may look into that, but when you have had the same address forever, switching is hard to do) Now, not only can I/we not connect to our mail, we also can not connect to aol.com (main website) I thought this might be a router problem, as a couple of other websites were pretty slow. Just put in a new TP-Link AC1200. It is working fine. All other websites come up quickly. Running Win10. This is happening on ALL of our computers, 3 laptops and this decktop. When trying to connect, I get the "This site can't be reached. Mail.aol.com took too long to respond". This desktop is running wired through the router, the other computers are running wireless. When I break the phones out, and go to the 'mobil hotspot route', we can connect. Again, on all 4 computers. We have exceeded our download allowance, but we are working on 7 gigs of purchased allowance. Regardless of that, this started when we were still in our allowance, and it happens during 'Bonus Time', so I do not think it is an 'allowance' problem. I am pretty computer literate, so this isn't a basic knowledge issue (I hope). I have also torn up Google looking for answers. There was something about disabling the IPv6 settings. No joy. Then there was something about changing the IPv4 settings and going to a directed DNS Server address. Tried that also. No good. Wife, who is NOT computer literate, suggested a System Restore. I do not think that will work, but I was halfway through this post when she brought it up. I will try that, and come back if it works. Otherwise, assume it didn't. Can't think it would anyway, unless there is some virus that infected all 4 computers, through Malware Byes, and is specific to Hughes not connecting to AOL. So, short story, in review. Can not connect via Hughes to any form of AOL (including the help articles listed in Google searches) If it says AOL in the address, it will not load. It WILL load via a phones' mobil hotspot.Solved25KViews0likes52Comments
