Forum Discussion

Lg2025's avatar
Lg2025
New Poster
5 months ago

2yr commitment

We have been loyal customers for 13 years. We just found out that because we increased our data to 200mb, that it had triggered another 24 month commitment.  I spoke to manager and he confirmed although I have read that a data plan upgrade did not trigger a new contract. I am very upset  and now we want to cancel service and they want to charge a penalty. What’s going on?

Upgrades

1 Reply

  • Remy's avatar
    Remy
    Moderator
    5 months ago

    Lg2025,

     

    Thanks for reaching out! I see it's your first post here. Welcome to the Community! In regards to the 24 month commitment, this is disclosed within the terms and conditions discussed during an upgrade. Despite this, we would like to look into this and help you out. Please send a private message to the link attached below with your account number or a phone number tied to the account, so we can take a deeper look into this.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks,

    Remy