Forum Discussion

MolliWog's avatar
MolliWog
Freshman
7 years ago

Account cancellation + ETF waiver for misrepresentation

Hi, I would like to cancel my service with HughesNet and have the ETF waived due to misrepresentation on behalf of the representative who LIED about my ability to transfer account ownership. I began ...
cancellation
Early Termination Fee
ETF
Jorge's avatar
Jorge
Alum
7 years ago

Hello Molliwog, I was looking into your account to see why it was you ere told you could not transfer account ownership. Although it is possible to transfer account ownership it can only be done for customers who have purchased their equipment. I apologize for the misunderstanding and the lack of an explanation as to why the account transfer was not available to you.

  • MolliWog's avatar
    MolliWog
    Freshman
    7 years ago
    Hi Jorge,

    Thank you for the quick reply. Information about how the lease vs. purchase equipment options would affect my account in the future was not provided to me during sign-up. Had it been more informed decisions could have been made. Would HughNet be willing to compromise on the ETF amount due the the lack of complete information on the part of their sales representative during my initial sign-up?
    • Jorge's avatar
      Jorge
      Alum
      7 years ago

      MolliWog, Did you inform the sales representative that you would potentially move prior to the end of your commitment? If the sales representative intentionally set you up with services knowing that you would not be able to carry out the full term of your commitment, I would be happy to work with you.

      • MolliWog's avatar
        MolliWog
        Freshman
        7 years ago
        I appreciate your potential cooperation Jorge and I believe the 1 year term of my lease was mentioned during sigh-up with the sales representative. That said, whether or not I was aware of the potential, or did or did not have intent, to move prior to the full term of my commitment doesn’t absolve the representative of responsibility to provide complete information and allow fully informed decision making on the part of a prospective customer.

        Ultimately however, I do need to cancel my account by June 19 to avoid further service fees when my suspension term ends. Are you able to facilitate that through this format as well?