Account Hacked

My email account was hacked 4 times within a 5 day period.  We had to keep calling and having the password reset and were told that someone else was chatting and calling and having it reset every time we did.  The first time I called, the person who I talked to at Hughes asked me to verify my address was ______ and gave ME the address.  That explains everything.  If you only use an address to confirm you're talking to the right person, all they have to do is say "Yes, that's my address".  The third time I called, I demanded that they put an alert on my account not to change anything or reset a password without calling my home number.  It still happened a fourth time and their excuse was "you can't make the Hughes operators read the alerts".  This hacker got access to all of my families accounts.  They charged $600 in tokens.  Because I pay my bill by charge card, the charge went automatically to my card and when I disputed the charge with Hughes, I was told that "well it was paid, so why was I worried".  WHAT!!! It was paid by my card and they KNOW it wasn't me who charged it because I was able to screen shot where this hacker changed the name and address on the account after he accessed it!  I have unlimited data and can't even apply the tokens he purchased! I asked for this to be esculated to a fraud department and was told by the Hughes employee that there is NO fraud department.  I am looking into who to report this to, but there is ZERO fraud protection for email accounts with Hughes.  I reported it to my credit card company and they are issuing me a new card, but I want to change my account to paper billing and there is no way online to do this even though it says there is and it cost $5 a month extra.  I shouldn't have to pay extra when you just gave a know theif access to my accounts!  I reported this to the police and I did a background check on the hacker and he has a lengthy rap sheet for financial fraud. I called him and he said the person I should be angry with is Hughes for just giving him my information.  HOW DO I GET TO SPEAK WITH SOMEONE ABOUT THIS WHO CARES ABOUT FRAUD!