Forum Discussion
Aggravated with CS Agents
I don't expect a response - I'm just venting. A couple of weeks ago I called to re-activate my account after being on winter suspension. I do this every year - put my account on seasonal suspension t...
If you didn't in the past have to have the authorized person available to talk to on the phone, and that's what you are referring to, it's most likely that they, Hughesnet, have put further steps in place to protect the account holder.
As to why you would have to do so again after you were supposed to have been added as an authorized person during the previous call, I have no idea. I suppose it's possible that they will ALWAYS require the original account owner to be present when changing anything on the account. Not necessarily when calling about an issue, but when they need to alter something on the account that can affect the original account holder.
Though very frustrating, I'm sure, and again, I can't answer why you had to go through the same thing again, it's evident that they are VERY proactive in protecting the account holder. That, at least, bar the frustration, is something to commend, as some comapanies aren't so vigilant.
At least, in the end, you were able to get the account reactivated (or I hope so). :)
I think any time when someone calls that deals with billing related matters (suspension, reactivation, plan changes, and cancelation) the rep has to talk to the primary account holder even if you are listed as an authorized person.
Adding others to the account mostly just makes it possible for those people to go through the troubleshooting process when the system is acting up, or setting up service technician visits.
C0RR0SIVE wrote:I think any time when someone calls that deals with billing related matters (suspension, reactivation, plan changes, and cancelation) the rep has to talk to the primary account holder even if you are listed as an authorized person.
Adding others to the account mostly just makes it possible for those people to go through the troubleshooting process when the system is acting up, or setting up service technician visits.That's what I was thinking. Adding someone just allows them to call and address non sensitive things, whereas any time the more sensitive areas of the account, especially things that affect billing, need to be addressed the primary account holder (couldn't think of that term) is required. Let me add, though, that this is only speculation.
