Forum Discussion

Weemus64's avatar
Weemus64
New Poster
2 months ago

Bill is never right

I can’t tell you how many times I have called Hughes net about my billing. I was promised at the time I changed my plan to 200.25 service plan that the price would not increase from the total $71.48 that I had been paying. I was told I would get service credits each month until the commitment was over if I would change to this plan. I have had to call every month to 2 months and they say the issue is resolved and I will be charged this amount just to find that I am being charged the full amount. I have spent countless hours on the phone with representatives and supervisors and told the issue is resolved just to find out it isn’t. I am goi g to have to call yet again today but I’ll tell you… I will be canceling my service as soon as I can because of this issue!!

Invoice

3 Replies

    • Remy's avatar
      Remy
      Moderator
      2 months ago

      Weemus64,

       

      Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to look into this billing issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM.

       

      https://community.hughesnet.com/users/Remy/102584

       

      Thanks, 

      Remy

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 months ago

    I hope the Hughesnet reps on this site will reply to your post soon.  They can investigate what's going on and implement a solution.  Hang in there. 

    I'm tagging some reps: Remy​ , Damian​ , KathyVoss​ 

    Edit: You will recognize the official reps here because they have the word "Moderator" near their name.