Forum Discussion

PhillipR's avatar
PhillipR
Freshman
4 years ago

Cancel phone service

I have been trying since Dec 6, 2020 to get phone service off my bill. Talked to customer service four times and have four confirmation numbers that it will be removed, Still on my bill today. Tried ...
Remy's avatar
Remy
Moderator
4 years ago

PhillipR,

 

I see it's your first time posting. Welcome to the Community! We definitely want to look into this, and get the VOIP service cancelled for you once and for all. Please send me a private message to this link with your account number or a phone number connected to the account. It'll help us take a deeper dive into this, and hopefully we can find what the issue is when the agents have tried to cancel. In addition, I'll make sure to credit the amount of the VOIP service on your bill this month!

 

Thanks,

Remy

  • PhillipR's avatar
    PhillipR
    Freshman
    4 years ago

    Remy, thanks for the update.

    • PhillipR's avatar
      PhillipR
      Freshman
      4 years ago

      Received an Email today asking if I had an acceped solution to my complaint. No, I have not. After four calls to customer service, two Emails to customer service, one try here on the community and two Emails to corporate, still have not received any help in removing the phone service from my account. After all is said and done from HughesNet Customer Service, there will be more said that done.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        I believe those emails are sent automatically by the system, and you definitely don't have to mark anything as a solution. Hopefully Remy will have a reply for you about your issues.