Forum Discussion
Cancelling Service
I called to cancel my service today. It just isn’t working for us, in fact we’ve had it unplugged for over a month now. When I called the rep was unbelievably rude. She asked about reasons for cancell...
Hi nclawson
If your payment method on file fails and you have a balance, yes you will be able to call in and make the payment. In looking at your account the only charge coming up is for the ETF. If the leased HughesNet equipment is not returned then we will bill you for that later.
There is a lot of confusion caused when reading other "horror stories" where someone has misinterpreted their bill or just did not understand what was going on. If something does go wrong, 'cause we are not perfect, we always try our best to settle it fast and painlessly.
Since we bill 1 month in advance and the standard cancellation occurs at the end of the billing cycle, there are no more service charges after you cancel, just early termination fees, unreturned equipment fees (if necessary) and other stuff like the cost of a technician to come out and remove the equipment if requested.
Should something come up or you have any questions, concerns, problems.. anything at all, you're welcome back here to call for me and I'll be here to help.
Thank you
Amanda
If your payment method on file fails and you have a balance, yes you will be able to call in and make the payment. In looking at your account the only charge coming up is for the ETF. If the leased HughesNet equipment is not returned then we will bill you for that later.
There is a lot of confusion caused when reading other "horror stories" where someone has misinterpreted their bill or just did not understand what was going on. If something does go wrong, 'cause we are not perfect, we always try our best to settle it fast and painlessly.
Since we bill 1 month in advance and the standard cancellation occurs at the end of the billing cycle, there are no more service charges after you cancel, just early termination fees, unreturned equipment fees (if necessary) and other stuff like the cost of a technician to come out and remove the equipment if requested.
Should something come up or you have any questions, concerns, problems.. anything at all, you're welcome back here to call for me and I'll be here to help.
Thank you
Amanda
