Forum Discussion

ACLabombard's avatar
ACLabombard
Freshman
8 years ago

Charged a $210 Cancellation Fee

I've repeatedly attempted to call Customer Service and due to the language barrier I had service cancelled too soon and then had to pay a fee to reinstate as my parents were moving out of state.  Sub...
Cancellation Fees
Collection
Early Termination Fee
Liz's avatar
Liz
Moderator
8 years ago

Hi ACLabombard,

 

  I see it's your first post here, so welcome to the community! I pulled up your account to review your invoices. $205 was for the early termination fee, and $5.37 was a result of a credit reversal--this is why outstanding balance on the account is $210.37.

 

There have been no additional charges since the cancellation in April, but the balance has never been paid since then, hence the collections letter. Hope that clears things up.

 

ACLabombard's avatar
ACLabombard
Freshman
8 years ago

Liz,

 

I believe this termination fee is incorrect and I have repeatedly tried to speak to someone in the US, unfortunately I get customer representatives from overseas reading off of a script, who do not help me and repeatedly transfer the call to other people.

 

Would it be possible for someone from Hughes to call the phone number on my account to resolve this issue?

 

Thanks,

Amy