Forum Discussion
Charged a $210 Cancellation Fee
Liz,
I believe this termination fee is incorrect and I have repeatedly tried to speak to someone in the US, unfortunately I get customer representatives from overseas reading off of a script, who do not help me and repeatedly transfer the call to other people.
Would it be possible for someone from Hughes to call the phone number on my account to resolve this issue?
Thanks,
Amy
Hello Amy,
Per the service agreement:
If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.
The system was installed in December 2016 and the service was terminated in April 2018, that's 16 months of service, so the ETF is $205. I hope that clears things up.
The remaining balance has been paid; please advise collections that this is now satisfied.
