Forum Discussion
customer dissatisfied
i have only had this serice since March 26, 2020 and i have been trying to call to cancel it since April 2nd, no one told me when i signed up for this serice that i could not connect to my works VPN ...
To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.
- I have called numerous times for the last two weeks at all different times of the day and night and never get a “live person “ just get the same recording to call back later and sorry to say but no I will not be paying any cancellation fees when I haven’t had this service for a month and it’s completely useless to me to work from home and was never advised of any minimum contract or cancellation fees or that I could not use this useless internet to connect to my works VPN server nor was I asked about anything like that when I specifically told them I needed internet to work from home , so I’ll be glad to send their useless equipment back , but as far as paying any kind of fees well that’s not going to happen because I’m paying for data to use my cell phones hotspot to even be able to work from home and paid them for the first month of service which I haven’t even used and they can see that by the fact I still have 100% usage left , and I’m sorry I know all about the covid 19 etc and I too work on the phone dealing with customers and for them to have absolutely no one to take mine or anyone else’s calls it just plain ridiculous and terrible customer service
Hi cthrower,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated.Thanks,
Liz
