Forum Discussion

cthrower's avatar
cthrower
New Poster
5 years ago

customer dissatisfied

i have only had this serice since March 26, 2020 and i have been trying to call to cancel it since April 2nd, no one told me when i signed up for this serice that i could not connect to my works VPN ...
Early Termination Fee
lissylou707's avatar
lissylou707
New Poster
5 years ago

SAME HERE!!!!!!

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

    To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

     

    lissylou707 wrote:

    SAME HERE!!!!!!

     

    • roanoke52's avatar
      roanoke52
      Sophomore
      5 years ago
      Same here @!! 5 days my contract is up. If I don't get thru will i have to sign up 2 more years I want out now call
      • Reggie's avatar
        Reggie
        Teaching Assistant
        5 years ago
        roanoke52 wrote:
        Same here @!! 5 days my contract is up. If I don't get thru will i have to sign up 2 more years I want out now call

         

        If you don't upgrade, you should be able to cancel at any time. I have been contract free for about 5 yrs.