Forum Discussion

cthrower's avatar
cthrower
New Poster
5 years ago

customer dissatisfied

i have only had this serice since March 26, 2020 and i have been trying to call to cancel it since April 2nd, no one told me when i signed up for this serice that i could not connect to my works VPN ...
Early Termination Fee
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

 

lissylou707 wrote:

SAME HERE!!!!!!

 

  • roanoke52's avatar
    roanoke52
    Sophomore
    5 years ago
    Same here @!! 5 days my contract is up. If I don't get thru will i have to sign up 2 more years I want out now call
    • Reggie's avatar
      Reggie
      Teaching Assistant
      5 years ago
      roanoke52 wrote:
      Same here @!! 5 days my contract is up. If I don't get thru will i have to sign up 2 more years I want out now call

       

      If you don't upgrade, you should be able to cancel at any time. I have been contract free for about 5 yrs.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      You can cancel any time without ETF, Roanoke. Given you're so disgruntled, you might want to consider getting out ASAP.

       

      roanoke52 wrote:
      Same here @!! 5 days my contract is up. If I don't get thru will i have to sign up 2 more years I want out now call