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Julie Allie's avatar
Julie Allie
10 years ago

Damage at service installation

The gentleman who did my install left wiring, met ties, concrete bag, dropped internet wire planting about the width of a pencil in ground and then left two holes in side of my house w/out silicone co...
Amanda's avatar
Amanda
Moderator
10 years ago
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Hi Julie,

We've sent the letter to our direct distributor here and our corporate office has also called on your behalf to the local dealer. We will get this straightened out for you!

Thank you,
Amanda
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my install left wiring, met ties, concrete bag, dropped internet wire planting about the width of a pencil in ground and then left two holes in side of my house w/out silicone co...","body@stringLength":"546","rawBody":"The gentleman who did my install left wiring, met ties, concrete bag, dropped internet wire planting about the width of a pencil in ground and then left two holes in side of my house w/out silicone covering.  My concern regards the wire on the ground, I feel that the first time I mow that I could cut the  wire into and do not feel it will be fair for me  to have pay for reinstall and  damaged equipment.  I called and was told to call 304 300 8223 which I did left my information as directed and was never called 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gentleman who did my install left wiring, met ties, concrete bag, dropped internet wire planting about the width of a pencil in ground and then left two holes in side of my house w/out silicone covering.  My concern regards the wire on the ground, I feel that the first time I mow that I could cut the  wire into and do not feel it will be fair for me  to have pay for reinstall and  damaged equipment.  I called and was told to call 304 300 8223 which I did left my information as directed and was never called back."},"Conversation:conversation:63657":{"__typename":"Conversation","id":"conversation:63657","solved":false,"topic":{"__ref":"ForumTopicMessage:message:63657"},"lastPostingActivityTime":"2015-04-02T01:17:00.000-04:00","lastPostTime":"2015-04-02T01:17:00.000-04:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:63657":{"__typename":"ModerationData","id":"moderation_data:63657","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:63657_1":{"__typename":"Revision","id":"revision:63657_1","lastEditTime":"2015-03-31T00:12:00.000-04:00"},"ForumReplyMessage:message:63662":{"__typename":"ForumReplyMessage","id":"message:63662","conversation":{"__ref":"Conversation:conversation:63657"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":63662,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Damage at service installation","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:63662"},"parent":{"__ref":"ForumTopicMessage:message:63657"},"body":"Hi Julie,

We've sent the letter to our direct distributor here and our corporate office has also called on your behalf to the local dealer. We will get this straightened out for you!

Thank you,
Amanda","body@stringLength":"227","rawBody":"Hi Julie,

We've sent the letter to our direct distributor here and our corporate office has also called on your behalf to the local dealer. We will get this straightened out for you!

Thank you,
Amanda","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-04-02T00:12:00.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:63662_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3331},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741988516169":{"__typename":"CachedAsset","id":"theme:customTheme1-1741988516169","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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