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Compurex's avatar
Compurex
New Member
6 years ago

Data token mistake...

I accidently touched the 25 gig token button on my tablet and was immediately charges $75 for it. There was no confirmation requested. I called tech support and was told there was nothing they could ...
Damian's avatar
Damian
Moderator
6 years ago
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Compurex,

 

Thank you for reaching out to us. I am sorry to hear that this has happened to you. I would like to offer compensation for this but we do not have a process in place to allow this to be done. l will, however, be escalating this issue to make those with the power to change these features aware. 

 

-Damian 

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There was no confirmation requested. I called tech support and was told there was nothing they could ...","body@stringLength":"299","rawBody":"

I accidently touched the 25 gig token button on my tablet and was immediately charges $75 for it. There was no confirmation requested. I called tech support and was told there was nothing they could do. At least that's what I think they said. Their english wasn't real good. So, be careful...

","kudosSumWeight":0,"postTime":"2019-12-31T13:30:08.659-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118034_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1595},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I accidently touched the 25 gig token button on my tablet and was immediately charges $75 for it. There was no confirmation requested. I called tech support and was told there was nothing they could do. At least that's what I think they said. Their english wasn't real good. So, be careful...

"},"Conversation:conversation:118034":{"__typename":"Conversation","id":"conversation:118034","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118034"},"lastPostingActivityTime":"2020-01-02T17:42:38.739-05:00","lastPostTime":"2020-01-02T17:42:38.739-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:118034":{"__typename":"ModerationData","id":"moderation_data:118034","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118034_1":{"__typename":"Revision","id":"revision:118034_1","lastEditTime":"2019-12-31T13:30:08.659-05:00"},"ForumReplyMessage:message:118092":{"__typename":"ForumReplyMessage","id":"message:118092","conversation":{"__ref":"Conversation:conversation:118034"},"author":{"__ref":"User:user:76644"},"revisionNum":1,"uid":118092,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Data token mistake...","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118092"},"parent":{"__ref":"ForumTopicMessage:message:118034"},"body":"

Compurex,

\n\n

 

\n\n

Thank you for reaching out to us. I am sorry to hear that this has happened to you. I would like to offer compensation for this but we do not have a process in place to allow this to be done. l will, however, be escalating this issue to make those with the power to change these features aware. 

\n\n

 

\n\n

-Damian 

","body@stringLength":"570","rawBody":"

,

\n\n

 

\n\n

Thank you for reaching out to us. I am sorry to hear that this has happened to you. I would like to offer compensation for this but we do not have a process in place to allow this to be done. l will, however, be escalating this issue to make those with the power to change these features aware. 

\n\n

 

\n\n

-Damian 

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