Forum Discussion

Distinguished Professor IV

3 years ago

Solved

Data tokens missing

Hi mods, My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my token...

tokens

maratsade

Distinguished Professor IV

3 years ago

Thank you very much for the quick response, Liz! Much appreciated. 😊

Liz

Moderator

3 years ago

Glad to help!

-Liz

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missing","id":"message:138926","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:21490"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:138926"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138926"},"body@stripHtml({\"truncateLength\":200})":" Hi mods, My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my token...","body@stringLength":"213","rawBody":"

Hi mods,

My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my tokens?

","kudosSumWeight":1,"postTime":"2022-11-20T18:17:35.077-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:tokens","text":"tokens","time":"2017-04-16T21:35:18.950-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:138926_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4277},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:138926":{"__typename":"Conversation","id":"conversation:138926","solved":true,"topic":{"__ref":"ForumTopicMessage:message:138926"},"lastPostingActivityTime":"2022-11-21T15:09:16.582-05:00","lastPostTime":"2022-11-21T15:09:16.582-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:138926":{"__typename":"ModerationData","id":"moderation_data:138926","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:138926_1":{"__typename":"Revision","id":"revision:138926_1","lastEditTime":"2022-11-20T18:17:35.077-05:00"},"ForumReplyMessage:message:138931":{"__typename":"ForumReplyMessage","id":"message:138931","conversation":{"__ref":"Conversation:conversation:138926"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":138931,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Data tokens missing","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138931"},"parent":{"__ref":"ForumReplyMessage:message:138930"},"body":"

Glad to help!

-Liz

","body@stringLength":"41","rawBody":"

Glad to help!

-Liz

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Hi maratsade,

Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

-Liz

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Hi maratsade,

Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

-Liz

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Thank you very much for the quick response, Liz! Much appreciated. 😊

","body@stringLength":"156","rawBody":"

Thank you very much for the quick response, Liz! Much appreciated. 😊

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