Data tokens missing

It’s been four days since I made comments to the community about my vanishing data tokens. I was asked to be patient while the tech people investigated this issue. Nothing has been done! This morning I was browsing on the internet during the bonus zone time period. My first stop was to the HughesNet website to see if my tokens have been restored, they have not. While on the HughesNet site I wrote down my usage for the month. I then went about my usual browsing routine and site visits. My last stop before turning off my computer and going about my daily routine was back to the HughesNet website, still no data tokens. I also noticed that the entire time I was browsing, all of it during the Bonus time zone, was subtracted from my monthly plan and none of the time was charged to the bonus zone time.