Fedup101
The promotional periods for Gen5 on the normal Hughesnet website is meant for new customers only, existing customers that upgrade will have different promotions and prices.
That aside, the cheapest plan, 10GB, is $49.99 + Modem Lease + Taxes, and has been that way since launch. The 20GB plan regular price is $69.99, if you signed up for that in May, at best it would go to $49.99 + Modem Lease + Taxes for 12 months. Not sure how you figure your bill would only be $47 though. The 10GB plan also never had a promotional period. The 20GB plan did have a promotional period to get it for $49.99/m for 12 months, which it sounds like to me, you're still recieving, since you aren't paying $75~, nor ~$85
Base 10GB Plan or Old 20GB Promo Plan $49.99
Modem Lease: $15.00/month
Taxes: ??? (Varies for each area)
Total: $65 - $70 depending on the taxes during the promotional term.
Total: ~$85 at the end of the 20GB promotional term
Hughesnet isn't obligated to send a written notice once promotional offers expire either, they are promotional, and last only so long which you obviously knew about, so that clause has no effect here IMO, you are told X months on the call, and from what you have stated, you seem to still be paying the promotional price if you are on the 20GB plan.
If you are having issues with Netflix play back, you might want to make sure Netflix is set to Auto if possible, or turn the Video Data Saver option OFF, as this will cause buffering if you're trying to watch 720p or 1080p video.
You say "Hughesnet isn't obligated to send a written notice once promotional offers expire either" but on your website at http://legal.hughesnet.com/subagree-03-16-17.cfm under Subscriber Agreement under 3.3 PRICING REVISIONS; NOTICES. states:
Hughes may revise pricing for any Service Plans at any time by providing notice of any price change to you over the HughesNet Service as well as written notice to your address. Hughes will endeavor to provide at least 30 days’ notice of any such change to you. In the event you do not agree to such price revisions, you may terminate your subscription (as provided herein) and stop using the Service before the later of the effective date of the price change or thirty (30) days after such notice is delivered, in which event you will not be bound by such changes. Otherwise, except as provided in Section 5.5 below, your continued use of the Service after such time constitutes your full acceptance of such pricing revisions.
So please explain to me how are they not obligated to send a written notice if the promotion is over which will cause the PRICE to CHANGE. Regardless, if the promotion is over #1)i wasnt even informed when it would be over #2)THE PRICED CHANGED. and i was informed that it wouldnt change for 12 months if i upgraded to the gen5 and pay the activation fee which was about $149....not that the monthly bill will go up by $20 after 3 months. who would pay all that for only 3 months when i already suffered not so good service the prior 3 months?
SMH... Not my website.
You have stated that you signed up to Gen5 with the 20GB Promotional Plan in May, that means the price of the service plan is $49.99 till May of next year, after that it becomes $69.99
The HT2000w Lease Fee is another $15 per month.
You have stated, "my bill was for $67.26 for August 2, 2017"
$49.99 + $15.00 = $64.99 which sounds about right, which means you ARE in fact getting your $20 promotional price.
$69.99 - $20.00 = $49.99
There are also taxes that get charged which as I have stated, varies from location to location.
When you are told, "Hey, you can get this for THIS many months" you are being told, "hey, your price will change after that term". Hughes has already informed you if getting a PROMOTIONAL DEAL that the price isn't locked in forever.
The Gen5 prices have not once changed, only promotional prices for new customers. You are still getting your current promotional price, otherwise you would be paying approximately $84.99 (Service plan + lease fees + taxes). You admit you knew it was a promotional term, you also admit you know what the promo price is for your account, which means you've been notified 12 months in advance.
Sorry, but you aren't getting out of contract because you think you aren't getting your promotional pricing when you infact are.
You also wont be getting out of contract because you think they haven't told you prices have changed, because the prices haven't changed.
Now, lets cover another aspect of your topic, you are bound by arbitration, which means any lawyer that says "sure, we can sue" is just taking your money only for the courts to reject the case. Federal Appeals courts have already upheld that arbitration is a legal clause.
As far as contacting the B.B.B, you will get the same responses there as you do from the community moderators, they will just take longer.
Look all i want is to cancel without having to pay any fee because you guys overcharged my account not once but twice. keep promising these promotions and then switching it up and for me to keep calling back wait on hold forever each time like come on. who really wants to go through all that. you guys violated your agreement and im being punished for it. what if i needed that extra $20 this month for gas in my car or food for my children? you guys messed up the billing not me.one of your reps even said that in reference call #:105386086.. that isnt taken into consideration now is. how do you think that effects me? and now im unpleased you want to keep throwing more promotions at me for me to stay longer.why not just step up and just say im sorry.you are right. we will waive the early termination fee for all the inconvience we caused. it wouldnt be so bad if this happened once. but this happened twice. its not fair. that you guys can mess up but oh no! let a customer miss a payment or something, real quick to add a late fee right? but throwing another promotion my way to make up for the inconvience for the first time worked. but you guys mess up again i have to accept more promotions to make up for the inconvenience? no. i believe i should chose how my inconvenience should be paid for the second time you guys mess up which is to end my contract without being charged any fees of some sort.that doesnt sound fair. and for Mr. Richard Grey employee #:5230213 in reference call #:105411640 to say no one can give authorization to waive that? no one in that whole billion dollar company.WHAT?
In may i called about my service being poor and one of your reps offered me to upgrade to the gen5 with 20GB for TWELVE months(12) as a promotion if i paid the activation fee of $149 and in twelve months the price will go up (which we can all safely say is when we think the promotion will be up). i told them i cant afford to go any higher than what my bill is already. they said it would stay the same.this promotion sounded good because they said i will be paying the 10GB plan but really going to be getting the 20GB so i upgraded thinking NEXT MAY 2018 is when the bill will go up. Yes those are the terms i agreed. NOT 3 months later my bill go up! Regardless YOU GUYS DID NOT GIVE ME A WRITTEN NOTICE TO MY ADDRESS ABOUT MY PRICE CHANGE even if you say you gave me a 12 month notice. yes i agreed to these terms but you guys arent holding up your part.
reference call #: 105386086
reference call #: 105408235
reference call #: 105411640
i would appreciate a transcript of these calls and all notes written about them so another set of eyes can see if im correct or not.
i wonder how many people can relate to my situation at hand here. Because i know i cant be the only one who is going through this with you guys. i cant be the only one who is being promised for these oh so great "promotions" and then being taken away for no reason. in that reference call # 105386086 the rep stated i was suppose to have that promotion but some how gotten taken off but there was nothing in the notes why. NO FAULT TO MINE.
