Forum Discussion
DOES NOT ABIDE BY THEIR OWN CONTRACT!!!!!!!!!!!!!!!!!!!!!!!
Fedup101
The promotional periods for Gen5 on the normal Hughesnet website is meant for new customers only, existing customers that upgrade will have different promotions and prices.
That aside, the cheapest plan, 10GB, is $49.99 + Modem Lease + Taxes, and has been that way since launch. The 20GB plan regular price is $69.99, if you signed up for that in May, at best it would go to $49.99 + Modem Lease + Taxes for 12 months. Not sure how you figure your bill would only be $47 though. The 10GB plan also never had a promotional period. The 20GB plan did have a promotional period to get it for $49.99/m for 12 months, which it sounds like to me, you're still recieving, since you aren't paying $75~, nor ~$85
Base 10GB Plan or Old 20GB Promo Plan $49.99
Modem Lease: $15.00/month
Taxes: ??? (Varies for each area)
Total: $65 - $70 depending on the taxes during the promotional term.
Total: ~$85 at the end of the 20GB promotional term
Hughesnet isn't obligated to send a written notice once promotional offers expire either, they are promotional, and last only so long which you obviously knew about, so that clause has no effect here IMO, you are told X months on the call, and from what you have stated, you seem to still be paying the promotional price if you are on the 20GB plan.
If you are having issues with Netflix play back, you might want to make sure Netflix is set to Auto if possible, or turn the Video Data Saver option OFF, as this will cause buffering if you're trying to watch 720p or 1080p video.
You say "Hughesnet isn't obligated to send a written notice once promotional offers expire either" but on your website at http://legal.hughesnet.com/subagree-03-16-17.cfm under Subscriber Agreement under 3.3 PRICING REVISIONS; NOTICES. states:
Hughes may revise pricing for any Service Plans at any time by providing notice of any price change to you over the HughesNet Service as well as written notice to your address. Hughes will endeavor to provide at least 30 days’ notice of any such change to you. In the event you do not agree to such price revisions, you may terminate your subscription (as provided herein) and stop using the Service before the later of the effective date of the price change or thirty (30) days after such notice is delivered, in which event you will not be bound by such changes. Otherwise, except as provided in Section 5.5 below, your continued use of the Service after such time constitutes your full acceptance of such pricing revisions.
So please explain to me how are they not obligated to send a written notice if the promotion is over which will cause the PRICE to CHANGE. Regardless, if the promotion is over #1)i wasnt even informed when it would be over #2)THE PRICED CHANGED. and i was informed that it wouldnt change for 12 months if i upgraded to the gen5 and pay the activation fee which was about $149....not that the monthly bill will go up by $20 after 3 months. who would pay all that for only 3 months when i already suffered not so good service the prior 3 months?
