Forum Discussion
DOES NOT ABIDE BY THEIR OWN CONTRACT!!!!!!!!!!!!!!!!!!!!!!!
In may i called about my service being poor and one of your reps offered me to upgrade to the gen5 with 20GB for TWELVE months(12) as a promotion if i paid the activation fee of $149 and in twelve months the price will go up (which we can all safely say is when we think the promotion will be up). i told them i cant afford to go any higher than what my bill is already. they said it would stay the same.this promotion sounded good because they said i will be paying the 10GB plan but really going to be getting the 20GB so i upgraded thinking NEXT MAY 2018 is when the bill will go up. Yes those are the terms i agreed. NOT 3 months later my bill go up! Regardless YOU GUYS DID NOT GIVE ME A WRITTEN NOTICE TO MY ADDRESS ABOUT MY PRICE CHANGE even if you say you gave me a 12 month notice. yes i agreed to these terms but you guys arent holding up your part.
reference call #: 105386086
reference call #: 105408235
reference call #: 105411640
i would appreciate a transcript of these calls and all notes written about them so another set of eyes can see if im correct or not.
i wonder how many people can relate to my situation at hand here. Because i know i cant be the only one who is going through this with you guys. i cant be the only one who is being promised for these oh so great "promotions" and then being taken away for no reason. in that reference call # 105386086 the rep stated i was suppose to have that promotion but some how gotten taken off but there was nothing in the notes why. NO FAULT TO MINE.
Once again, not mine, I am not an employee, just a customer.
Once again, you have flat out stated you paid a monthly bill of $67.26, and if you do the math, that comes out to being approximately what you would have paid before, and pay currently. The only difference is the HT2000w lease fee is $5 more per month than the HT1000.
Lets try to explain this a little differently...
Service Plans WITH OUT PROMOTIONAL PRICING
Gen4 (These are not offered anymore with the launch of Gen5, these prices have never changed)
Choice - 5GB - $49.99
Prime Plus - 10GB - $59.99
Pro Plus - 15GB - $79.99
Max - 20GB - $129.99
Ultra - 50GB - $89.99
HT1100 Lease Fee - $10 (required unless purchased equipment for $$$)
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Gen5 (These are the current plans, and only plans, again, no promotional pricing, and these prices have never changed)
10GB - $49.99
20GB - $69.99
30GB - $99.99
50GB - $129.99
HT2000w Lease Fee - $15 (required unless purchased equipment for $$$)
Now, you do the math, you are screaming you aren't getting your $20 promotional discount. The 20GB plan with a 12 month, $20 promotional discount comes to $49.99.
Don't forget to add the lease fee for the equipment, which is required.
So, as I stated, it's as follows
$69.99 + -$20.00 = $49.99 (Base Price + Promotional Discount = New Base Price)
$49.99 + $15.00 = $64.99 (New Base Price + Lease Fees = Service Cost)
$64.99 + TAXES = 67.26 (Service Cost + Varying Taxes or other fees = Bill Total till May of 2018, it will then be ~$87 there on out.)
If it has been less than 90 days, Liz will try to locate and pull a sales call recording for where you signed up for Gen5 service, if the sales rep was misleading, she will let you out of contract. However, if the rep was not misleading in any way, they will not release you from the contract.You will not be able to get out of contract due to pricing changes, whether they be promotional, or not, you knew it was a promotional period and that wasn't the actual price. The base price has not once changed for any service plan since the service plan came into existence for each generation of service. Hughesnet, nor would any service provider keep track of millions of customers promotional end dates and mail out letters. You seem to have been told it was a promotional period (which will end in May of next year) and wont recieve a written notice since you have been informed of that change.
i did not say i was getting a monthly bill of $67.26.it was $47.26 monthly.in aug i was charged $20($67.24) more because the rep(one i talked yesterday) said my promotion ended.meaning may-aug..thats only 3 months. the rep(when i upgraded to gen5) told me thatll be my bill(about $50) for 12 months.after that 12 month is done is when the price will go up.yes i agree to that. not 3 months is my point. and i shouldnt suffer because you guys took extra money out of my household TWICE. prices for that and prices for this that you are trying to tell me mean nothing because i was going by what the rep was telling me. those are the numbers i was paying attention too.so if it dont make sense to you then the rep was giving out wrong info.more training should be done.
Sorry, I just see no way your bill can be lower than what I have stated already... Sounds like you may have been confused during the sales call, and reps have just been giving you temporary discounts to make you happy, however they can only do this so many times before the system prevents them from applying more discounts.
That approximately $65 is what you should be charged though if you signed up on an old promotion, so it will be up to Liz or another corporate rep to look into the sales call if it's still available, as well as all other recent calls to see where to go from there. Unless lied to during the call, or mislead, there wont be much else that anyone can do for you.
I was told I could use my own router by the guy who signed me up and that I could save myself some money from the lease fees. They told me to have the people set everything up and then call customer service to setup my own router. I confirmed numerous times with him, I'm sure it's recorded. However, customer service has absolutely no idea what I'm talking about. They actually didn't even understand what I meant when I said my combo router, which is the exact same as their modem/router combo, is what I want to exchange because I can't even get my router to connect to my smart tv in a 26 foot travel trailer and the Hughes combo is literally 5 feet away from my tv. Lmfao So ridiculous. I've had nothing but connectivity issues since literally day one - probably 6+ calls within the first week? Never a resolution. Once I was told that the weather in my area was causing an issue, yet it was clear skies as far as the eye can see and I'm in a completely open area without any buildings near me at all that could obstruct signal. I took a picture of it because I thought it was hilarious that literally telling the rep how the weather was and having the ability to even confirm online that my location was clear - they still blamed that for terrible speeds that were BELOW 1 MB, regularly. They told me service here would be great and that streaming and gaming would be perfect without issue. I gave up on streaming Netflix after the first month. Tried for a couple episodes with low quality settings a couple weeks ago and only got through one episode before having issues and eventually not streaming at all.
Smh. I never, EVER had any of these issues with Charter OR Wave Broadband. Ugh, I miss both of those companies so bad. I had unlimited high speed at 60mbps with Charter with NO CONTRACTS and it cost me WAY less. I think I had maybe 1 issue with them in the 5 years they were my provider and they rectified it. Wave was 1200 gigs a month with 50mbps, no contracts and I never even touched my max. 200 gigs were free and I again paid way less. I got stuck with Hughes because of where I moved. I'm literally thinking about moving just to get a better internet service because I'm a remote worker and this service has me in trouble at work after 6 years of never being talked to. Charter Spectrum does contract buy outs up to $500. Maybe check to see if that service is offered in your area?
Please create a new topic (I also replied in the thread regarding the person's data reset discrepency) in the tech support section regarding your router and WiFi connection issues.
