Forum Discussion
DOES NOT ABIDE BY THEIR OWN CONTRACT!!!!!!!!!!!!!!!!!!!!!!!
SMH... Not my website.
You have stated that you signed up to Gen5 with the 20GB Promotional Plan in May, that means the price of the service plan is $49.99 till May of next year, after that it becomes $69.99
The HT2000w Lease Fee is another $15 per month.
You have stated, "my bill was for $67.26 for August 2, 2017"
$49.99 + $15.00 = $64.99 which sounds about right, which means you ARE in fact getting your $20 promotional price.
$69.99 - $20.00 = $49.99
There are also taxes that get charged which as I have stated, varies from location to location.
When you are told, "Hey, you can get this for THIS many months" you are being told, "hey, your price will change after that term". Hughes has already informed you if getting a PROMOTIONAL DEAL that the price isn't locked in forever.
The Gen5 prices have not once changed, only promotional prices for new customers. You are still getting your current promotional price, otherwise you would be paying approximately $84.99 (Service plan + lease fees + taxes). You admit you knew it was a promotional term, you also admit you know what the promo price is for your account, which means you've been notified 12 months in advance.
Sorry, but you aren't getting out of contract because you think you aren't getting your promotional pricing when you infact are.
You also wont be getting out of contract because you think they haven't told you prices have changed, because the prices haven't changed.
Now, lets cover another aspect of your topic, you are bound by arbitration, which means any lawyer that says "sure, we can sue" is just taking your money only for the courts to reject the case. Federal Appeals courts have already upheld that arbitration is a legal clause.
As far as contacting the B.B.B, you will get the same responses there as you do from the community moderators, they will just take longer.
Look all i want is to cancel without having to pay any fee because you guys overcharged my account not once but twice. keep promising these promotions and then switching it up and for me to keep calling back wait on hold forever each time like come on. who really wants to go through all that. you guys violated your agreement and im being punished for it. what if i needed that extra $20 this month for gas in my car or food for my children? you guys messed up the billing not me.one of your reps even said that in reference call #:105386086.. that isnt taken into consideration now is. how do you think that effects me? and now im unpleased you want to keep throwing more promotions at me for me to stay longer.why not just step up and just say im sorry.you are right. we will waive the early termination fee for all the inconvience we caused. it wouldnt be so bad if this happened once. but this happened twice. its not fair. that you guys can mess up but oh no! let a customer miss a payment or something, real quick to add a late fee right? but throwing another promotion my way to make up for the inconvience for the first time worked. but you guys mess up again i have to accept more promotions to make up for the inconvenience? no. i believe i should chose how my inconvenience should be paid for the second time you guys mess up which is to end my contract without being charged any fees of some sort.that doesnt sound fair. and for Mr. Richard Grey employee #:5230213 in reference call #:105411640 to say no one can give authorization to waive that? no one in that whole billion dollar company.WHAT?
