Forum Discussion
DOES NOT ABIDE BY THEIR OWN CONTRACT!!!!!!!!!!!!!!!!!!!!!!!
Once again, not mine, I am not an employee, just a customer.
Once again, you have flat out stated you paid a monthly bill of $67.26, and if you do the math, that comes out to being approximately what you would have paid before, and pay currently. The only difference is the HT2000w lease fee is $5 more per month than the HT1000.
Lets try to explain this a little differently...
Service Plans WITH OUT PROMOTIONAL PRICING
Gen4 (These are not offered anymore with the launch of Gen5, these prices have never changed)
Choice - 5GB - $49.99
Prime Plus - 10GB - $59.99
Pro Plus - 15GB - $79.99
Max - 20GB - $129.99
Ultra - 50GB - $89.99
HT1100 Lease Fee - $10 (required unless purchased equipment for $$$)
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Gen5 (These are the current plans, and only plans, again, no promotional pricing, and these prices have never changed)
10GB - $49.99
20GB - $69.99
30GB - $99.99
50GB - $129.99
HT2000w Lease Fee - $15 (required unless purchased equipment for $$$)
Now, you do the math, you are screaming you aren't getting your $20 promotional discount. The 20GB plan with a 12 month, $20 promotional discount comes to $49.99.
Don't forget to add the lease fee for the equipment, which is required.
So, as I stated, it's as follows
$69.99 + -$20.00 = $49.99 (Base Price + Promotional Discount = New Base Price)
$49.99 + $15.00 = $64.99 (New Base Price + Lease Fees = Service Cost)
$64.99 + TAXES = 67.26 (Service Cost + Varying Taxes or other fees = Bill Total till May of 2018, it will then be ~$87 there on out.)
If it has been less than 90 days, Liz will try to locate and pull a sales call recording for where you signed up for Gen5 service, if the sales rep was misleading, she will let you out of contract. However, if the rep was not misleading in any way, they will not release you from the contract.
You will not be able to get out of contract due to pricing changes, whether they be promotional, or not, you knew it was a promotional period and that wasn't the actual price. The base price has not once changed for any service plan since the service plan came into existence for each generation of service. Hughesnet, nor would any service provider keep track of millions of customers promotional end dates and mail out letters. You seem to have been told it was a promotional period (which will end in May of next year) and wont recieve a written notice since you have been informed of that change.
i did not say i was getting a monthly bill of $67.26.it was $47.26 monthly.in aug i was charged $20($67.24) more because the rep(one i talked yesterday) said my promotion ended.meaning may-aug..thats only 3 months. the rep(when i upgraded to gen5) told me thatll be my bill(about $50) for 12 months.after that 12 month is done is when the price will go up.yes i agree to that. not 3 months is my point. and i shouldnt suffer because you guys took extra money out of my household TWICE. prices for that and prices for this that you are trying to tell me mean nothing because i was going by what the rep was telling me. those are the numbers i was paying attention too.so if it dont make sense to you then the rep was giving out wrong info.more training should be done.
Sorry, I just see no way your bill can be lower than what I have stated already... Sounds like you may have been confused during the sales call, and reps have just been giving you temporary discounts to make you happy, however they can only do this so many times before the system prevents them from applying more discounts.
That approximately $65 is what you should be charged though if you signed up on an old promotion, so it will be up to Liz or another corporate rep to look into the sales call if it's still available, as well as all other recent calls to see where to go from there. Unless lied to during the call, or mislead, there wont be much else that anyone can do for you.You cant see how my bill will be lower because as you stated before, you are not an employee, just a customer. so that right there says it all. i would appericate if Liz or another rep would further into the calls and see for themselves. thank you.
-double post ftw?-
I can't see how it could be lower, because they can't sell anything other than what they are allowed to sell. Historically, all they can do is give you X amount off for a certain time to make up for it... Liz might give you the promo rate, but I don't see them giving you $20 off when the promo period expires and the price goes to normal price.
I personally don't see how they can let you out of contract nor why you act as if they owe you a way out or reduced rates. I mean, you was on the 10GB plan before which was $59.99 with no promotional offers, so... /shrugs/ Feels like you research something and bring it forward if it might benefit you, but totally skip everything else. Like trying to use the plans listed on the website, you knew what you was looking at, but ignored the slashed price at the top?
Will come down to what Liz finds as far as the sales call goes, and any notes the agents have on record, but like I said, I don't see them giving you service for $20 off per month for the remainder of service.Correction, the 10 GB plan i was on was $49.99. see you throwing numbers around like you know all the details which you dont. and my issue is that they took extra money out of my household twice. and its not fair they get to chose how i be compenstated each time. in their own leagl agreement they were suppose to send me a written notice to my address. the billing was messed up on their part.rep even confirmed that somehow my promotion was magically taken off without any notes saying why. you say itll be hard for a company to keep track of sending everyone notices, well then they shouldnt say they will do something and then dont do it. so when someone speaks on it they think they can back out of it right? im not looking for a hand out. im just saying i was promised this amount of data for this amount of months for this price. and when they start dipping their hands in my bank account for reasons they shouldnt im going to be upset. like i said if this only happened once i wouldnt make a big deal but this happen TWICE and i want no part of it anymore. the service isnt that great to keep dealing with issues like this. so thats why i believe i should be able to cancel without paying for it. But if they cant waive it,how about credit the account $355 so i can cancel. win win for all.
/shrugs/ what do I know then
Gen4 Legacy PlansGen5 Plans with Promo Pricing (this promo is not available for new customers now)- Oh look you almost got it!
$49.99 + $14.99 = $64.98
Now add the credit of $20 for 12 months = what do you get? =$44.98
And add a few bucks for taxes. My bill $47.26
My promotion was suppose to be till next may.
But my promotion magically disappeared and ended in Aug causing it to be $67.26....
So now you FULLY know the numbers please tell me how I can't get out of the contract if they messed up the billing on their end? Their legal agreement states they will send a written notice to my address of a price change and they failed to do that. All it says is any price change. Since it doesn't state what type of price change (ending promotion etc) regardless it was a price change(or am I wrong?) that I wasn't given.I was given notice that my price will change in may 2018(verbal by rep) and yes I agreed to that but I DID NOT agree for the price to change in Aug 2017..... Good morning Fedup101,
Thanks for posting and welcome to the community! We certainly would like to investigate further to address your concerns, so I've pulled up your account to start. Please allow me some time to review your account.
Your patience and understanding are much appreciated.
Hi Fedup101,
Thank you for your patience as I reviewed your case history. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
He is right about the $67.26 tho. Yeah, the rep was pretty confusing when explaining it and it honestly made no sense till I saw the 2nd bill. But that is with the promotional $20 off. I have the same promo. The slashed price already incorporates the $20 off. It's not in addition to and taken from the slashed price. That is the price with promo included.
