Forum Discussion
DOES NOT ABIDE BY THEIR OWN CONTRACT!!!!!!!!!!!!!!!!!!!!!!!
I can't see how it could be lower, because they can't sell anything other than what they are allowed to sell. Historically, all they can do is give you X amount off for a certain time to make up for it... Liz might give you the promo rate, but I don't see them giving you $20 off when the promo period expires and the price goes to normal price.
I personally don't see how they can let you out of contract nor why you act as if they owe you a way out or reduced rates. I mean, you was on the 10GB plan before which was $59.99 with no promotional offers, so... /shrugs/ Feels like you research something and bring it forward if it might benefit you, but totally skip everything else. Like trying to use the plans listed on the website, you knew what you was looking at, but ignored the slashed price at the top?
Will come down to what Liz finds as far as the sales call goes, and any notes the agents have on record, but like I said, I don't see them giving you service for $20 off per month for the remainder of service.
Correction, the 10 GB plan i was on was $49.99. see you throwing numbers around like you know all the details which you dont. and my issue is that they took extra money out of my household twice. and its not fair they get to chose how i be compenstated each time. in their own leagl agreement they were suppose to send me a written notice to my address. the billing was messed up on their part.rep even confirmed that somehow my promotion was magically taken off without any notes saying why. you say itll be hard for a company to keep track of sending everyone notices, well then they shouldnt say they will do something and then dont do it. so when someone speaks on it they think they can back out of it right? im not looking for a hand out. im just saying i was promised this amount of data for this amount of months for this price. and when they start dipping their hands in my bank account for reasons they shouldnt im going to be upset. like i said if this only happened once i wouldnt make a big deal but this happen TWICE and i want no part of it anymore. the service isnt that great to keep dealing with issues like this. so thats why i believe i should be able to cancel without paying for it. But if they cant waive it,how about credit the account $355 so i can cancel. win win for all.
/shrugs/ what do I know then
Gen4 Legacy PlansGen5 Plans with Promo Pricing (this promo is not available for new customers now)- Oh look you almost got it!
$49.99 + $14.99 = $64.98
Now add the credit of $20 for 12 months = what do you get? =$44.98
And add a few bucks for taxes. My bill $47.26
My promotion was suppose to be till next may.
But my promotion magically disappeared and ended in Aug causing it to be $67.26....
So now you FULLY know the numbers please tell me how I can't get out of the contract if they messed up the billing on their end? Their legal agreement states they will send a written notice to my address of a price change and they failed to do that. All it says is any price change. Since it doesn't state what type of price change (ending promotion etc) regardless it was a price change(or am I wrong?) that I wasn't given.I was given notice that my price will change in may 2018(verbal by rep) and yes I agreed to that but I DID NOT agree for the price to change in Aug 2017..... Good morning Fedup101,
Thanks for posting and welcome to the community! We certainly would like to investigate further to address your concerns, so I've pulled up your account to start. Please allow me some time to review your account.
Your patience and understanding are much appreciated.
Hi Fedup101,
Thank you for your patience as I reviewed your case history. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
