Feel like I was overcharged for my first month of Hughes internet coverage

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like I was overcharged for my first month of Hughes internet coverage","id":"message:96596","revisionNum":2,"repliesCount":11,"author":{"__ref":"User:user:60995"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:96596"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:96596"},"body":"When I called the customer support to get internet service through them the customer support had repeatedly told me my first month's bill would be $19.95 even, with no other charges. I was charged the $19.95 on 1/25, and I had only put $20 into my bank account for the first month. Later on 2/01 I was charged an additional amount of money that is not explained, nor was I told that I would be charged again. Since I had no other funds in my banking account at the time of the unspoken, unannounced, unknown about 2nd charge. My account became overdrawn. Now my account is in the negative. I also now have $40 extra to pay out for an unannounced improper second billing for the 1st month. I would like to be compensated the $40 I have been burdened with because of the hugesnet company in my words, fraudulently charging me. I would like some answers from customer support and hopefully straighten this atrocity done unto me out. Thank you for your time","body@stringLength":"953","rawBody":"When I called the customer support to get internet service through them the customer support had repeatedly told me my first month's bill would be $19.95 even, with no other charges. I was charged the $19.95 on 1/25, and I had only put $20 into my bank account for the first month. Later on 2/01 I was charged an additional amount of money that is not explained, nor was I told that I would be charged again. Since I had no other funds in my banking account at the time of the unspoken, unannounced, unknown about 2nd charge. My account became overdrawn. Now my account is in the negative. I also now have $40 extra to pay out for an unannounced improper second billing for the 1st month. I would like to be compensated the $40 I have been burdened with because of the hugesnet company in my words, fraudulently charging me. I would like some answers from customer support and hopefully straighten this atrocity done unto me out. Thank you for your time","kudosSumWeight":0,"postTime":"2018-03-08T17:33:51.353-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:compensation","text":"compensation","time":"2018-03-08T17:33:51.353-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:fraudulent billing","text":"fraudulent billing","time":"2018-03-08T17:33:51.353-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:help","text":"help","time":"2017-03-22T12:28:56.227-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:improper invoice","text":"improper invoice","time":"2018-03-08T17:33:51.353-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:improperly informed about first month's billing","text":"improperly informed about first month's billing","time":"2018-03-08T17:33:51.353-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDY","node":{"__typename":"Tag","id":"tag:negligence of letting me know when the second billing cycle was","text":"negligence of letting me know when the second billing cycle was","time":"2018-03-08T17:33:51.353-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDc","node":{"__typename":"Tag","id":"tag:Support Center","text":"Support Center","time":"2024-08-17T19:13:56.493-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDg","node":{"__typename":"Tag","id":"tag:Unannounced billing","text":"Unannounced billing","time":"2018-03-08T17:33:51.353-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDk","node":{"__typename":"Tag","id":"tag:very disgruntle","text":"very disgruntle","time":"2018-03-08T17:33:51.353-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:96596_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8400},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"When I called the customer support to get internet service through them the customer support had repeatedly told me my first month's bill would be $19.95 even, with no other charges. 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IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"User:user:29869":{"__typename":"User","id":"user:29869","uid":29869,"login":"GabeU","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-04T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yOTg2OS0zMzc1aTM2QzZDMjdBOUREQzBFNDg"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:ssqng67387/user:29869"},"ForumReplyMessage:message:96614":{"__typename":"ForumReplyMessage","uid":96614,"id":"message:96614","revisionNum":2,"author":{"__ref":"User:user:60995"},"readOnly":true,"repliesCount":10,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:96596"},"conversation":{"__ref":"Conversation:conversation:96596"},"subject":"Re: Feel like I was overcharged for my first month of Hughes internet coverage","moderationData":{"__ref":"ModerationData:moderation_data:96614"},"body":"myAccount and Billing

1st reply to my initial statement
Jessman00788
GabeU Associate Professor

It may be for something like taxes. That's not to dismiss your displeasure with a surprise billing, but that may be what it's for.

You can sign into http://my.hughesnet.com/myaccount and click on My Bill, then click on the invoice in question in Invoice History to see what the bill was for. Also, while viewing the invoice in the popup window, if you scroll down to the bottom, you can click on View Site Details on the bottom left and it will show you a complete breakdown of every single charge on that invoice.

Hope this helps.

Edit: Just to add, normally you only receive one bill each month, but this may just be playing \"catch up\" with your first one.

My reply to the other individuals reply to my initial post

My reply to the initial reply from the individuals reply to my initial post
Jessman00788
Jessman00788 New Member
an hour ago
Re: MyAccount & Billing
That does not encourage me more in the slightest in this company, and tax will not be charged to a bill 5 days later. Tax is to tacked onto the amount of funds that are being taxed. Nor should any of the other \"explanations\" that would make any inclination of some sense, especially after being repeated over and over to by the sales person that the first month in its entirety would only be the $19.95. until the second billing cycle which with no surprise is substantially higher than the sales woman had told me I would be charged one solid amount. Not this higher amount that I have for billing. A very improper to run a company. If you can't help undo this injustice then I will be inclined to speak with an employee higher up in the company. Thank you

GabeU Associate Professor
an hour ago
Re: Billing
Sorry, but I can't \"help undo this injustice\" as I'm not an employee. I'm a customer, like you, and was only giving possibilities of what the charge could be.

Employees will have a label next to their name, like Mod, to indicate that they are employees. They're on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply. I'm sure they'll help you.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-03-08T19:21:14.666-05:00","lastPublishTime":"2018-03-08T19:35:46.909-05:00","metrics":{"__typename":"MessageMetrics","views":8260},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:96596/message:96614","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjB8aW50LDk2NjIxLDk2NjIx","node":{"__ref":"ForumReplyMessage:message:96621"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjB8aW50LDk2NjIxLDk2NjE1","node":{"__ref":"ForumReplyMessage:message:96615"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"2403","rawBody":"myAccount and Billing

1st reply to my initial statement
Jessman00788
GabeU Associate Professor

It may be for something like taxes. That's not to dismiss your displeasure with a surprise billing, but that may be what it's for.

You can sign into http://my.hughesnet.com/myaccount and click on My Bill, then click on the invoice in question in Invoice History to see what the bill was for. Also, while viewing the invoice in the popup window, if you scroll down to the bottom, you can click on View Site Details on the bottom left and it will show you a complete breakdown of every single charge on that invoice.

Hope this helps.

Edit: Just to add, normally you only receive one bill each month, but this may just be playing \"catch up\" with your first one.

My reply to the other individuals reply to my initial post

My reply to the initial reply from the individuals reply to my initial post
Jessman00788
Jessman00788 New Member
an hour ago
Re: MyAccount & Billing
That does not encourage me more in the slightest in this company, and tax will not be charged to a bill 5 days later. Tax is to tacked onto the amount of funds that are being taxed. Nor should any of the other \"explanations\" that would make any inclination of some sense, especially after being repeated over and over to by the sales person that the first month in its entirety would only be the $19.95. until the second billing cycle which with no surprise is substantially higher than the sales woman had told me I would be charged one solid amount. Not this higher amount that I have for billing. A very improper to run a company. If you can't help undo this injustice then I will be inclined to speak with an employee higher up in the company. Thank you

GabeU Associate Professor
an hour ago
Re: Billing
Sorry, but I can't \"help undo this injustice\" as I'm not an employee. I'm a customer, like you, and was only giving possibilities of what the charge could be.

Employees will have a label next to their name, like Mod, to indicate that they are employees. They're on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply. I'm sure they'll help you.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:96614_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:96621":{"__typename":"ModerationData","id":"moderation_data:96621","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:96621":{"__typename":"ForumReplyMessage","uid":96621,"id":"message:96621","revisionNum":3,"author":{"__ref":"User:user:29869"},"readOnly":true,"repliesCount":8,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:96614"},"conversation":{"__ref":"Conversation:conversation:96596"},"subject":"Re: Feel like I was overcharged for my first month of Hughes internet coverage","moderationData":{"__ref":"ModerationData:moderation_data:96621"},"body":"

My first reply was NOT to you, as you've tried to make look through selective editing. It was to the originator of the topic, which was NOT you.

Being that you're \"clinically diagnosed as a high functioning genius\" you should know better than to lie when the evidence is right there that shows otherwise.

https://community.hughesnet.com/t5/myAccount-and-Billing/Billing/m-p/96597/highlight/true#M5448

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2018-03-08T19:54:16.842-05:00","lastPublishTime":"2018-03-08T20:01:45.233-05:00","metrics":{"__typename":"MessageMetrics","views":8264},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:96596/message:96621","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjB8aW50LDk2NjQ3LDk2NjQ3","node":{"__ref":"ForumReplyMessage:message:96647"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"655","rawBody":"

My first reply was NOT to you, as you've tried to make look through selective editing. It was to the originator of the topic, which was NOT you.

Being that you're \"clinically diagnosed as a high functioning genius\" you should know better than to lie when the evidence is right there that shows otherwise.

https://community.hughesnet.com/t5/myAccount-and-Billing/Billing/m-p/96597/highlight/true#M5448

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Hence the reason I put it all in one thread. I've also gathered that it'd pretty sketchy that you claim to not be employed by hugesnet. For the fact that you defend the company quite frequently and put your two cents in on just about every post that says fraud in it or problem with billing or what have you. You seem to be what you would call a cooler employed by hugesnet","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":7,"postTime":"2018-03-08T21:19:35.390-05:00","lastPublishTime":"2018-03-08T21:19:35.390-05:00","metrics":{"__typename":"MessageMetrics","views":8251},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:96596/message:96647","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"428","rawBody":"Yea I was already quite clear on being able to gather. Hence the reason I put it all in one thread. I've also gathered that it'd pretty sketchy that you claim to not be employed by hugesnet. For the fact that you defend the company quite frequently and put your two cents in on just about every post that says fraud in it or problem with billing or what have you. You seem to be what you would call a cooler employed by hugesnet","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:96647_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:96615":{"__typename":"ModerationData","id":"moderation_data:96615","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:96615":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60995"},"id":"message:96615","revisionNum":1,"uid":96615,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:96614"},"conversation":{"__ref":"Conversation:conversation:96596"},"subject":"Re: Feel like I was overcharged for my first month of Hughes internet coverage","moderationData":{"__ref":"ModerationData:moderation_data:96615"},"body":"Hughes employees I expect a reply from your company. Anyone with the slightest inclination of a brain or the knowledge of how to run a company, would constantly view many upset customers all with similar to the same issues not stop think see the pattern and resolve the billing issues once and for all. Maybe I'm just dumb though. Oh wait no, I'm clinically diagnosed as a high functioning genius, so I do know that I am right. If I see the sketchyness im almost certain anyone else would have no problem as well. Thank you","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-03-08T19:30:29.353-05:00","lastPublishTime":"2018-03-08T19:30:29.353-05:00","metrics":{"__typename":"MessageMetrics","views":8265},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:96596/message:96615","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"523","rawBody":"Hughes employees I expect a reply from your company. Anyone with the slightest inclination of a brain or the knowledge of how to run a company, would constantly view many upset customers all with similar to the same issues not stop think see the pattern and resolve the billing issues once and for all. Maybe I'm just dumb though. Oh wait no, I'm clinically diagnosed as a high functioning genius, so I do know that I am right. If I see the sketchyness im almost certain anyone else would have no problem as well. 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