sli-er_15,
As Gabe stated, we are unable to remove tokens or refund purchases. We apologize for the inconvenience.
Thanks,
Remy
I just noticed my connection slowed to a crawl, a sign that my FAP has run out. The only way for me to check my usage is to go online, sign in to my account and enter my DSS# and zip code. I can't view the FAP from my modem anymore. Anyway, when I signed in it showed my FAP was exceeded so I chose to buy 3 tokens @$25 and also chose the option to release a token at the same time then hit enter. A pop up came up basically saying that there is no token available for release so I re-sign into my account and this time I didn't chose the option to release a token when buying 3 tokens. A popup came up saying it will take up to 5 minutes for the tokens to show up in my account. A few minutes later I sign in to release a token to find that I bought 6 tokens @$50 instead of 3 tokens. Can someone here remove 3 tokens form my account and refund my CC for those 3 extra tokens?
","kudosSumWeight":0,"postTime":"2020-08-06T16:59:10.267-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126207_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3986},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I just noticed my connection slowed to a crawl, a sign that my FAP has run out. The only way for me to check my usage is to go online, sign in to my account and enter my DSS# and zip code. I can't view the FAP from my modem anymore. Anyway, when I signed in it showed my FAP was exceeded so I chose to buy 3 tokens @$25 and also chose the option to release a token at the same time then hit enter. A pop up came up basically saying that there is no token available for release so I re-sign into my account and this time I didn't chose the option to release a token when buying 3 tokens. A popup came up saying it will take up to 5 minutes for the tokens to show up in my account. A few minutes later I sign in to release a token to find that I bought 6 tokens @$50 instead of 3 tokens. Can someone here remove 3 tokens form my account and refund my CC for those 3 extra tokens?
"},"Conversation:conversation:126207":{"__typename":"Conversation","id":"conversation:126207","solved":true,"topic":{"__ref":"ForumTopicMessage:message:126207"},"lastPostingActivityTime":"2020-08-07T12:45:39.554-04:00","lastPostTime":"2020-08-07T12:45:39.554-04:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:126207":{"__typename":"ModerationData","id":"moderation_data:126207","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:126207_1":{"__typename":"Revision","id":"revision:126207_1","lastEditTime":"2020-08-06T16:59:10.267-04:00"},"AcceptedSolutionMessage:message:126227":{"__typename":"AcceptedSolutionMessage","id":"message:126227","conversation":{"__ref":"Conversation:conversation:126207"},"author":{"__ref":"User:user:102584"},"revisionNum":1,"uid":126227,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:126207"},"subject":"Re: HN7000S Purchasing and Releasing Tokens","moderationData":{"__ref":"ModerationData:moderation_data:126227"},"body":"sli-er_15,
\n\n\n\n
As Gabe stated, we are unable to remove tokens or refund purchases. We apologize for the inconvenience.
\n\n\n\n
Thanks,
\n\nRemy
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"158","postTime":"2020-08-07T12:45:39.554-04:00","lastPublishTime":"2020-08-07T12:45:39.554-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3859},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:126207/message:126227","readOnly":false,"editFrozen":false,"body@stringLength":"188","rawBody":"sli-er_15,
\n\n\n\n
As Gabe stated, we are unable to remove tokens or refund purchases. We apologize for the inconvenience.
\n\n\n\n
Thanks,
\n\nRemy
","kudosSumWeight":0,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126227_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742464010721":{"__typename":"CachedAsset","id":"theme:customTheme1-1742464010721","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 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