Forum Discussion
Horrible Assistance/Legal Issues
We had Hughes Net since late last year, could not get consistent wireless on any device anywhere in the house, service was slow and would drop connection constantly. I am a school teacher and had suc...
I am with you also, been complaining to them about the service here as well along with GB being taken as soon as upgraded, there is no way I used almost 3 GB in an hour and 2300 was in 15 min, they gave it back in tokens, I also had not been notified that what you do not use you loose until today when I called to find out where they went i had a little more than 14,000 left and they took them and reset me to 20,000. I use more than ten so upgraded to the next highest after shutting down everything that can use it, tv, tv satilite, phones, computer off when not in use, and still use GB even when no one is home. There answer is alway we will give you so many tokens, and you are not at full speed like you are supposed to be with tokens many complaints about that as well, tech was at my home and said it was not my devices and to call Hughsnet back with same result as any other time I called it's my devices.
A few things...
Firstly, things that are off are often not really off, but in standby, and still connected. Those things can still use data. Satellite TV receivers, especially those of DirecTV, are notorious for this, and they can wipe out your data in short order, as they use data for more than just On Demand, and again, even when they are "off".
Secondly, depending on your speed and depending on what's using the data, it's entirely possible to burn through 3GB in fifteen minutes, or even less time, much less an hour.
Thirdly, the only way to ensure that nothing can use data when you aren't actively using the service is to unplug the modem.
If you'd like help in determing what is utilizing so much of your data please start a new topic in the Tech Support section, which you can do through the following link...
https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
In the meantime, the following two threads may be of help...
