Forum Discussion

cybo54's avatar
cybo54
Junior
4 years ago

HT1100 Upgrade To Gen5 Questions

Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade? We're currently on the Gen4 10G...
Gen4 Upgrade Gen5
  • Liz's avatar
    Liz
    4 years ago

    Good morning cybo54,

     

    Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.

     

    Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.

     

    Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

They send you a new modem for Gen 5; I don't think you can use the old modem with Gen 5, but I could be wrong.  As for editing, you can still do so. Just click the 3 vertical dots on the right hand side of the post area and click "Edit."  The HN reps on this site will be able to answer your other questions. 

cybo54's avatar
cybo54
Junior
4 years ago

Back when we moved to Gen4, 2016 or 2017 I think, Amanda or Liz said we could use HT1100 for Gen5 later.

Now, that way may be "fake Gen5", and maybe not so fast, I can't remember how it was explained, but our main goal here is 20GB daytime a month instead the 10GB we have now.

Hopefully this is still possible as I know it will keep our end costs down that way

 

Thank you for the info on editing. I would have seen that, but until you mentioned it was not there, I now see it's blocked by "uBlock Origin" I didn't see until I turned that off.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    cybo54 

     

    Upgrading to Gen5 would require the usage of the HT2000W modem.  Depending on the age/type of dish you have, it may require a tech visit to complete the upgrade, even if it's only to reverse the polarity of the "eye", but whether that or any dish adjustment would be needed only a rep can say.  

     

    I had the same type of problem when I was trying uBlock Origin out for a few months a year or so ago.  Everything was fine, then all of a sudden a bunch of options were missing, including the option to edit posts.  It took a bit to figure it out, but once I did I went back to Adblock Plus, which is what I had gone to uBlock Origin from.

    • cybo54's avatar
      cybo54
      Junior
      4 years ago

      maratsade- Yes, hopefully Liz or Amanda replies this week, those are the two who's always helped us in the past

      I'm sure someone will reply once the week gets going, not in any hurry so it's OK to wait.

       

      Yes, I just disable ublock as needed.

       

      GabeU- Why do you say that?

      It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then.

      Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        4 years ago
        cybo54 wrote:

        GabeU- Why do you say that?

        It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then.

        Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock

        Upgrading to Gen5 from Gen4 or any prior service has always required a modem upgrade to the HT2000W.  There are aspects of the Gen5 service that are modem dependant.  For whatever reason, the information you received at the time was likely incorrect.

         

        That's not to say that the HT1100 can't be used, as alluded to by Liz, but for true Gen5 service the HT2000W is required. 

         

        Edit:  I should have added that beta testing is different.  If you were invited to be part of the beta testing, it may very well have been that you could use the HT1100.  I wasn't invited to that, so I never took part and don't know the particular aspects of that testing.  I only upgraded to Gen5 after it was officially released in March 2017, and my information is based on the official release and my time spent here, including posts that discussed this particular topic in some way.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    I think that if they keep you on the old satellite you can use the old modem.  If no one else answers your question, the reps will be back on Monday and they will, or you can call customer service or use the chat service.  I hope it's possible for you to do what you want. 

     

    You're welcome! Wow, I didn't realise that UBlock Origin blocks the 3-dot menu. I wonder why. I use a different app and it doesn't block the edit function.  I guess you'd have to unblock UBlock if you want to use the functions listed in that menu...