Hughesnet/Suppliers do not work together at my expense

Hi Andrew

Here is what I propose, let me know if you don't agree or have another idea we can work through... I can suspend your service for a week and if the investigating team has made no progress or reported to me, I will oblige on cancelling your account with no early termination fee and refund you a month's service fee. I'll put the suspension on today. Call us to 18663473292 over the weekend if you need to make any changes.  The case number for our discussion here is 102837186

Thanks
Amanda