Hi Andrew!
I actually did get an update a few hours ago. Sorry about that, trying to wrap up the week. I was going to write a very nice post explaining it all, but will sum it up. The response we received from the dealer did say this:
"The customer has also informed us as well that that was what the sales rep told them. We have noway to confirm that with the sales rep because they no longer work here. Remote Satellite as a company knows that even though they purchased the equipment there is still a 24 month commitment and have made sure our current reps understand that. I realize that we may have made a mistake but i would really like to get this customer taken care of if possible and get there cancellation fee waived. "
Rather than have you go through them, I am happy to cancel your service today with no early termination fee. I'll also be refunding a full months service back to your payment method on file. Shall I cancel you immediately today? I apologize for all the hassle and frustration, but I am glad that we got this cleared up.
Thanks
Amanda
