Forum Discussion

Moodeeb's avatar
Moodeeb
Sophomore
8 years ago

I called to purchase my equipment, and I'm getting charged for leasing.

I called in, and have told Hughesnet that I wanted to purchase my equipment. Not only has that not gone through like I thought it did, but I'm being charged the leasing fees. Why is getting help so hard with this company? I'm posting here because I'm talking in circles over the phone. I'm so frustrated.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago

    You've come to the right place -- I'm sure your issue will be taken care of promptly by one of the mods here. Hang in there!

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning moodeeb,

     

    Thank you for posting, I'm sorry to hear this, let me take care of this for you. I've pulled up your account and have already started working on this. I may PM you later for additional information/updates. 

     

    Your patience and understanding are much appreciated.

     

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi moodeeb,

       

      I've processed the conversion for you, and you may have received an order confirmation in the mail to reflect this. I've also credited your account for the lease fees charged so far. It should take 24 hours for our billing system to reflect the conversion to a purchase account, I'll check on your account tomorrow to be sure. If you have any other concerns, feel free to reach out again so we can help.