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rosegravette's avatar
rosegravette
10 years ago

I need to cancel my service

I need to cancel my service and I cannot pay the ridiculously high termination fee! I have to move in with family because I can't afford my own place any more! I do NOT have $400 to give away for s...
Chris11's avatar
Chris11
Alum
10 years ago
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Hi Rose,

As mentioned by others. The only way to cancel is by calling into our support number so that we can convey all relevant info to you about the cancellation process.

Thank you,
Chris
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I have to move in with family because I can't afford my own place any more! I do NOT have $400 to give away for s...","body@stringLength":"798","rawBody":"I need to cancel my service and I cannot pay the
ridiculously high termination fee! I have to move in
with family because I can't afford my own place any more! I do NOT have $400 to
give away for something that has been crappy from the get go. I am on a very small fixed income! Can you please send me a box and prepaid shipping label? Thanks!

Note: This conversation was created from a reply on: Cancellation Fee problems.","kudosSumWeight":0,"postTime":"2015-12-12T06:18:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:72545_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4047},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I need to cancel my service and I cannot pay the
ridiculously high termination fee! I have to move in
with family because I can't afford my own place any more! I do NOT have $400 to
give away for something that has been crappy from the get go. I am on a very small fixed income! Can you please send me a box and prepaid shipping label? Thanks!

Note: This conversation was created from a reply on: Cancellation Fee problems."},"Conversation:conversation:72545":{"__typename":"Conversation","id":"conversation:72545","solved":false,"topic":{"__ref":"ForumTopicMessage:message:72545"},"lastPostingActivityTime":"2015-12-16T23:22:00.000-05:00","lastPostTime":"2015-12-16T23:22:00.000-05:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:72545":{"__typename":"ModerationData","id":"moderation_data:72545","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:72545_1":{"__typename":"Revision","id":"revision:72545_1","lastEditTime":"2015-12-12T06:18:00.000-05:00"},"ForumReplyMessage:message:72551":{"__typename":"ForumReplyMessage","id":"message:72551","conversation":{"__ref":"Conversation:conversation:72545"},"author":{"__ref":"User:user:20634"},"revisionNum":1,"uid":72551,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: I need to cancel my service","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:72551"},"parent":{"__ref":"ForumTopicMessage:message:72545"},"body":"Hi Rose,

As mentioned by others. The only way to cancel is by calling into our support number so that we can convey all relevant info to you about the cancellation process.

Thank you,
Chris","body@stringLength":"216","rawBody":"Hi Rose,

As mentioned by others. The only way to cancel is by calling into our support number so that we can convey all relevant info to you about the cancellation process.

Thank you,
Chris","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-12-15T23:43:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:72551_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4044},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741683990893":{"__typename":"CachedAsset","id":"theme:customTheme1-1741683990893","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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