Forum Discussion
I terminated my service.
After being a customer Almost 2 years, repeated calls to customer service.. & having to replace faulty equipment like radio and modems and then, Finally.. My satellite fell over in the yard... "Inst...
I've escalated your case to see if there is tracking provided for the manually sent return kits.
Not sure why you would be charged $400 unless you are under contract, or attempting to purchase equipment... Please remember if you leased your equipment, that you must return it in the return kit that will be sent out, or your account will face additional charges.
I told them I would return the items.. I could not get the cs rep to understand that if boxes or anything were to ship to me.. I would have to know when they are coming.. Because shippers tend to not be able to find my place very well and I would have to be out there waiting.. Also I do not feel I should be charged because the equipment failures were not my fault.. I tried sending messages to the official reps but so far no one has messaged me back.
Jerry
None of the reps ever got back to me.. Termination was the best option for that reason.. & Telling me the ETF was Justified on the phone.. When I tried to get help from the very Reps whom I used to talk to and they would fix the issue.. But the last time I needed help, I got ignored.. The so-called return boxes never came.. I am about ready dispose the equipment... I am now an Ex-HughesNet customer. Never Again!
Jerry
jrgarrett - ...I hope you realize that if you was a lease customer and didn't return your equipment that you will be charged unreturned equipment fees, and if Hughesnet can''t collect said fees, they will send your account to collections.
Also, in some areas, that can be considered destruction of private property as you do not own said equipment and knowingly destroyed it (sending it off in the trash) when it's supposed to be returned.
------------------------------chaquita16 - You agreed to the 2-year Subscriber Agreement, which stipulates that at any time you cancel service, even after the 2 years has been exhausted, that you will return the Hughesnet Modem, Power Brick, and the ODU (Radio on dish arm). Hughesnet doesn't go changing prices, they offer promotions to make signup for service cheaper for a period of time, once that time period has expired, the price will go to the normal full price. If you have issues with your bill, I suggest looking at it in an itemized fashion by clicking My Account > My Bill at the top.
Why should we have to send it back to you all when it is you all that is screwing us on our bill every month? You all put the stuff in for us so it is you guys place to come and get the stuff.
With you all keep charging every one more and more money each month is the reason why everyone is leaving you all for better internet and cost less then what you all charge.
chaquita16 wrote:Why should we have to send it back to you all when it is you all that is screwing us on our bill every month? You all put the stuff in for us so it is you guys place to come and get the stuff.
You always have the option to not return the items and pay the fees for them.
chaquita16 wrote:With you all keep charging every one more and more money each month is the reason why everyone is leaving you all for better internet and cost less then what you all charge.
HughesNet is growing, not shrinking. HughesNet provides internet service where there is no internet service, and it is both the most complicated, and most expensive, per capita, to provide. Comparing it to a ground based service is like comparing a kiwi fruit, shipped overnight, to a watermelon grown in your back yard garden.
BTW, my bill was the same, every month, for eleven years with my legacy plan, then was the same, every month, for 13 months with my Gen4 plan, and has been the same, every month, since upgrading to Gen5 in March of this year. Ths is excluding the first month payment with adjusted prices after an upgrade, of course, and the first fifteen months of my legacy plan when I was paying off the equipment. They don't charge more and more money each month.
