I was promised a $100 rebate from my sales Rep

Good morning Charlie,

Thank you for posting, I've already pulled up your account to start investigating. I see that the only rebate available at your time of order was applicable to purchase orders, so that's why the request was denied, since you're a lease subscriber.

I will request your sales call to be reviewed to confirm that the sales rep promised this rebate. If the rep erred, I can credit you the $100 to your account.

Your patience and understanding are much appreciated.

Thanks,
Liz