Hi Tommyo,
I received an update and I'm glad to hear someone from the enterprise department reached out to you today. You have a direct line to her now, so feel free to call if you have any further questions.
I hope you get closure here. I'm also in a fight over a refund of my "early termination fee" that they claimed they could not do without speaking to me, then claimed they did speak with me, but at a phone number that does not belong to me...at any rate, they are still holding my money and I am ready to get a lawyer as well.
Hi Tommyo,
Welcome and thank you for taking the time to post such a detailed account. This certainly helps, I'm sorry to hear all you've been through. I've sent your post to our enterprise department for them to address. I will keep you updated as soon as I hear anything.
MaryMcClure Hi Mary! As I've mentioned in your own thread, our agents have issued a credit for your ETF. I dug into your account to address your latest concern and it seems that a business rule requires a 10 day waiting period before this refund can be pushed out. Fortunately for you, I'm at the corporate office and we can have someone here get that refund to you sooner. I'll PM you once I have an update on that.
Thank you Liz...in the meantime I have already incurred a $35 charge for insufficient funds, which I think HughesNet should pay because you are holding money that you never should have taken in the first place. I have two more bills due soon, and if I incur any more charges due to this, I will expect HughesNet to pay those as well. Thank you.
Liz wrote:
MaryMcClure Hi Mary! As I've mentioned in your own thread, our agents have issued a credit for your ETF. I dug into your account to address your latest concern and it seems that a business rule requires a 10 day waiting period before this refund can be pushed out. Fortunately for you, I'm at the corporate office and we can have someone here get that refund to you sooner. I'll PM you once I have an update on that.
For wrongful/unauthorized charges it is customary to be refunded to the source of payment - and this is true across all industries. Hughes wrongfully charged me on a residential account for two months after the account was to be closed. Why did I request that closure? Because I was sold on a Business Enterprise solution on what is really a cynical set of ploys asserted by that department. I am to receive a money credit - however I object to Hughes now commingling my residential and business account directly against my wishes. It really is outrageous to put the customer through a tedious transfer from residential to business - and then Hughes ultimately "forgot" to close my residential account - nothwithstanding the fact that the residential account closure was attempted by way of a three-way conference between myself, the residential representative and the Business Enterprise representative [Ken @ (844) 228-8233] back in January, 2017.
Hi Tommyo,
Thank you for your patience and understanding as our enterprise department is handling your case. Your case has been assigned and is currently being investigated.
