Forum Discussion

hessy41's avatar
hessy41
Sophomore
8 years ago

internet price

I just wrote a whole letter and it disappeard  I was complaining about how they said I had to buy the equipment, then found out later , like 3 or 4 days that I could have rented it.  They then said I...
Early Termination Fee
maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

What exactly would you like the company to do, hessy41?

I'm sure Amanda or Liz  can check your account notes and provide some help, but it would be a good idea if you stated your expectations clearly.  Right now you are just stating what happened. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

 

hessy41's avatar
hessy41
Sophomore
8 years ago

I just want to get out of this contract because the company is built on lies,  if you read my note all through you would see that.  I guess you did read most of it.  At least you responding more civil.  any way I want out of the contract without paying any fees.  That's the bottom line.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago

    Hessy, I'm sure the Hughesnet reps will be looking at this and getting back to you. It may take a bit of time because there may be other people ahead of you, so hang in there;  help is coming. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

    • hessy41's avatar
      hessy41
      Sophomore
      8 years ago

      ok, thanks.  I just sent you a letter trying to clear up what I said when I was so mad.  Again, sorry, you just got the brunt of it all.  Will I have to kee checking back on this or will they e mail me their decision.? 

    • hessy41's avatar
      hessy41
      Sophomore
      8 years ago

      I'm sorry, I just sent a post and maybe to the wrong person.  I don;t know how these things work.  Anyway, I was apologizing  to whoever for being so mad  & tried to explain more about my problems.  Do I hear from whoever on this site or by e mail.  Thanks again for helping even though I was a snot. 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        8 years ago

        No worries, Hessy.   I think you posted in the right place, and you will hear on this site -- keep checking, and if more than a week passes, post again.  I'm tagging the reps again, but remember they may have other people ahead of you so it could take a couple of days. 

         

        Amanda, Liz