Forum Discussion
internet price
you didn't pay attention any more than they did. I said the first month of $15, was because they gave me credit for the first month of my $300 . Then they claimed I couldn't rent it due to my credit which I already went over you with. So the next month they charged the $49. Also I found out the first month they reset your data limits so you get more data. They never explained anything to me about that. The lady that told me to write here excplained that. They also lied about my credit. They sent me a letter stating my credit wasn;t anygood. I called them and he said I had got that by mistake. Whatever you want to hear they tell you. I checked on 3 of my credit reports, there had been no inquiries for over a year. I've never streamed or whatever you call it, never downloaded movies, when I told them what I did they said this would be plenty of data. I'm more concerned about alll their lies. You say they didn't lie well look at all the redcorded phone calls in order and you will see where and how they did it.
Hello Hessy41, I am so sorry to hear about your experience with our service so far. With all this different information from the agents you have spoken to I can completely understand the confusion you must be having, and I will be more than happy to help you.
1) I will have your sales call reviewed to determine what was discussed. If you visit our plans and pricing page here, you can see that our lowest package starts at $49.99 before equipment and taxes are charged. If you were to purchase the equipment for $449.99, you would only be billed for the service plan you chose with no taxes.
2) As for the data usage on your account, since it is only your second month with our service you may not be used to how our data allowance works and that's okay! Throughout our community, we have articles made by customers like yourself that provides detailed information on how to adjust your data usage and manage your monthly allowance. We at HughesNet can only provide an educated guess as to how much data you will consume in your household; if you deem it necessary we will always be happy to provide you with a higher data package to accommodate your needs.
3) I do apologize for the technician placing the modem where you did not want it, sometimes the modem needs to be placed in certain spots in the home for how the satellite dish was installed. I can gladly look into getting the modem moved for you if that is something you still want.
As always, if you need any help with your data management or your bill, please don't hesitate to reach out again and we will be happy to assist you!
thank you for looking into this for me. It's not just the price, or the usuage, or the placement of the moden. Though all three of them upset me. Mostly it is the fact they woulde lie about things, for instant, first they said I had good credit, when I wanted to rent after I found out I could, they said I had good credit, and I was charged only part of my bill as they took part of it off my credit. Anyway that is what they told me. The next month it was the full amount. When I called they kept saying I owned it. I kept arguing Then they said I had bad credit and couldn't do that.They also didn't explain about the warranty. Nothing about after 6 months I get charged for a person to come out and look at it. I assumed the warranty was for two years. What I'm trying to say is, they are not honest people. They say what you want to hear. And mostly, I couldn't understand them. None had good English and all talked way to fast. You have to listen to all the calls to get exactly how it was. I just hope you look into it all with an open mind. All I want is to get out of the contract without any additional price. Thank again. I hope.
wondering if you have any news. It has been a week . Just asking.
I'm sorry, I don't know if you sent me anything. I'm not up on signs. Did you send a Kudo? and what does it mean? Thanks for your helping.
hessy41,
I apologize for not updating you sooner; I am still looking into this. As soon as I have more information I will definitely let you know. Your cooperation, patience, and understanding are much appreciated.
