Forum Discussion
Is poor customer service normal
- 5 years ago
Hello ner0tic,
Thanks for reaching out, please private message me the two SANs in question so I can look into this for you.
-Liz
Please enlighten me on the mistakes I have made?
Calling customer service upon noticing the issue to be hung up on?
Trying out the chat option for it to fail?
Posting on this forum to be attempted to be talked down to by you?
My tone has been abraisive, yes, but I have never dealt with a poorly supported company within the technology sector.
I could give a flying **bleep** about system labels, I'm here looking for solutions. I have tried all of their supposed avenues and was met here by your useless sarcastic **bleep**. So again, if you are going to contribute continued useless non constructive help, kindly **bleep**.
I don't know what all those bleeps stand for, but it sounds like you're taking your anger out on me. If only that got your issues resolved, but alas, it will not. Best of luck to you,and God bless.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
- ner0tic5 years agoFreshman
Please refrain from replying to my topic if you have nothing constructive to contribute. Tough time reading professor?
- Liz5 years agoModerator
Hello ner0tic,
Thanks for reaching out, please private message me the two SANs in question so I can look into this for you.
-Liz
- MarkJFine5 years agoProfessor
Sorry your impression of what this customer-to-customer site is for doesn't meet your expectations to vent. Or maybe you're just more ner0tic than you thought. But if you're going to get nasty, please take it elsewhere.
- ner0tic5 years agoFreshman
My impression was that it was for constructive help in solving problems relating to Hughesnet.
Let me explain, If I entered the forum and asked "Is it normal for my service to drop at regular intervals even though tech support says it all looks good on their end?"And the reply is "No."
Is that helpful or constructive? Does that contribute in a single useful way to the situation?
Now, You can then argue that my tone out of the gate was aggitate - I admitted as much - and doesn't relate to my expample question above. Except that I had made numerous attempts to resolute this issue with service via the available channels. I come to a community forum and get a one word nonconstructive answer. There was no reason to chime in and then he persisted. Avoiding my repeated requests for useful help from him. So then my abrasivness increased.So, given how every interaction has gone with this company for me, this customer-to-customer community forum fits in.
- maratsade5 years agoDistinguished Professor IV
Not a professor, New Member.
ner0tic wrote:
Please refrain from replying to my topic if you have nothing constructive to contribute. Tough time reading professor?
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